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Monthly Archives: June 2009
CUPPS: The platform of the future
The CUPPS (Common Use Passenger Processing System) initiative is currently in its pilot phase, which is divided into four segments: the technical trials (currently ongoing), the compliance trials, the specification update, and the specification release. Ross Falconer reports on progress and the next steps.
The future for common-use bag drop
Common-use bag drops are emerging at the airport as an extension of the self-service experience – transferring more control away from the airline agent into the hands of the passenger. Louise Driscoll reports on the benefits and challenges for the industry.
The fully mobilized passenger
The evidence suggests mobile will become the dominant form of check-in. Sales of internet-ready Smart Phone devices continue to grow at a significant pace – around 30% year-on-year. Meanwhile, major online players – such as Google and Yahoo Microsoft – are investing significant resources in developing and improving their mobile web offerings. Ross Falconer reports.
Remote check-in – driving new trends
Where the US has successfully extended the check-in process away from the mobile phone and internet to offer a full-service remote skycap operation, further potential is seen to serve high passenger volumes at a time based on enlarging the cruise ship program to deal with conventions. Across the Atlantic, select destinations in Europe will soon link in with the service, as Louise Driscoll reports.
Passenger self-service versus the check-in desk – which is the way forward?
As Lufthansa provides its customers with more options at the self-service kiosk and Ryanair continues its phasing out of dedicated desks in favor of 100% web check-in, the future of the check-in desk is back in the spotlight. Louise Driscoll reports.
Latest from Twitter
- CUPPS platform to underpin San Diego Airport’s $1bn improvement programme: Over 100 CUSS kiosks and 150 CUPPS wo... http://t.co/cWLJ92hv
(about 1 day ago) - "Who needs self-service when you’ve got the Internet?" - Ryanair CEO Michael O’Leary http://t.co/5a2RnGuh
(about 8 days ago) - AirAsia to send major delegation to FTE Asia: As well as speaking in the conference at FTE Asia 2012, we are ver... http://t.co/vgmhNTrl
(about 8 days ago) - SITA receives PCI certification for AirportConnect Open http://t.co/JIT4RUg9
(about 15 days ago) - Japan Airlines to launch NFC boarding pass http://t.co/Q5b0bp2v @japan_airlines #NFC
(about 15 days ago)
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