Features, Mobile & Wearable Technology // // 2 Comments

NFC-enabled mobile phones – the future of the check-in process?

By

NFC technology for aircraft boarding process

Air France, Amadeus, IER and Nice Côte d’Azur Airport carried out a six-month pilot scheme last year to establish whether NFC technology can be applied to the aircraft boarding process.

As a short-range, high frequency wireless communication technology, NFC allows for the high-speed transfer of data between enabled devices. It operates at 13.56 MHz, therefore allowing data to be transferred at speeds up to 424 Kbits/second and another of its major appeals is that it is both a ‘read’ and ‘write’ technology, thus allowing for the transfer and storage of data between each of the respective devices.

While the technology is still in its relative infancy – at least within the aviation sector – pilot schemes have already been undertaken to put the viability of the technology to the test.

NFC in action

NFC Mobile Check-In

Beunardeau: “For the passenger, there were many benefits, mostly the fact that they didn’t even need to print their boarding pass.”

Last year, Air France, Amadeus and IER partnered with Nice Côte d’Azur Airport in one of the industry’s largest NFC pilot schemes. Over a six-month period, members of the airport’s Club Airport Premier (CAP) passenger programme and the airline’s frequent flyer programme travelling on the route between Nice and Paris Orly piloted Pass and Fly – an NFC-based boarding pass.

The idea of the project was to establish whether passenger recognition, the crediting of CAP points and aircraft boarding could be simplified through the use of the wireless technology. To enable the project, Amadeus developed the NFC application for mobile phones, while the company worked with its partners to develop the departure control system and the NFC readers. Once the infrastructure was in place, the NFC-enabled mobile phones could interact directly with the NFC readers.

“We decided to try to see how this technology works and we wanted to see whether using NFC technology for a real flight was possible,” said Yannick Beunardeau, director airport solutions, Amadeus. “What we have since proven is that we can use NFC for real operations of aircraft as people were successfully boarding planes using the technology. The airline, the airport and the passengers all appreciated the way that the technology was working. For the passenger, there were many benefits, mostly the fact that they didn’t even need to print their boarding pass. Normally, they had to show their boarding pass and their card to get the fast track, and another to collect the frequent flyer points. Instead, using NFC technology enabled all of these processes to be complete in one transaction in a matter of milliseconds.”

NFC Pass and fly

Beunardeau: “We have proven that we can use NFC for real operations of aircraft as people were successfully boarding planes using the technology.”

While the main idea of the project was to establish the potential of NFC-based boarding passes, Beunardeau explained that the technology can provide further benefits. These include implementing NFC-based payment systems and using the technology to allow access to restricted areas of the airport, as well as using NFC to provide the airport with information on passenger flows between two specified points.

Future challenges

Of course, each of these processes would require the passenger or member of staff in question to have access to an NFC-enabled mobile phone, but with such handsets yet to be made widely available, the widespread implementation of the technology appears to face a major hurdle.

However, mobile phone manufacturers – namely Nokia and Apple – have recently vowed to integrate the technology into their future handsets, with NFC-enabled smartphones expected to be more readily available as early as next year. Furthermore, Beunardeau explained that Amadeus has designed a chip that can be added to the phone in the form of a sticker, which will enable the handset to be used as an NFC device.

Another issue that also needs to be addressed is that of cost. Beunardeau said: “As NFC readers use an existing reader with some modifications, it isn’t too expensive to implement and I wouldn’t say that it is out of range because of cost. We have to remember, also, that this could provide a permanent solution.”

The contactless airline? Utilising NFC: The future is now!

Air Canada’s director, customer solutions & innovations, Patrice Ouellette, will address delegates on the issue of Near Field Communication technology at Check-in 2010 in Las Vegas, September 8-10.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'Leveraging mobile, wearable, biometrics and other new technologies before and after the flight itself to personalise and expedite the travel experience'. Senior speakers from the likes of Dubai Airports, Oman Air, Air France-KLM and SITA Lab are confirmed to share their passenger-focused plans and visions in this session.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014


2 comments from our readers

  1. Li Ling says:

    Can anyone explain what the difference is between NFC and mobile cki, whick passenger will get qr-code via their mobile phone?

    thank you very much in advance for your kindness

    • Ryan Ghee says:

      2D/QR mobile boarding passes must be directly scanned by a reader, while an NFC boarding pass just requires the mobile device to be ‘swiped’ within 10cm or so of an NFC reader. The NFC boarding pass can be read even if the device is switched off as the boarding pass is effectively stored in an NFC chip.

      While a 2D boarding pass is simply a boarding pass, as NFC is also a ‘write’ technology, when the device is ‘swiped’, as well as reading the boarding pass, other actions can also be performed in a single transaction, such as the crediting of frequent flier points.

      Passengers can choose to receive a 2D boarding pass when they check-in online or via their mobile, but at the moment, NFC boarding passes still need to be activated onsite, either at a desk or kiosk.

Leave a Reply

Your email address will not be published.Required fields are marked *

*