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Heathrow completes major self-service kiosk installation

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Hubbard: “Automated passenger processing solutions are more critical than ever for airports today.”

Hubbard: “Automated passenger processing solutions are more critical than ever for airports today.”

The deployment of 189 new self-service kiosks has been completed by Arinc at London Heathrow Airport’s Terminals 1, 3 and 4.

The upgrade is the largest deployment of common-use self-service kiosks at the airport and they will serve upwards of 18 airlines.

Older generation kiosks were gradually replaced with the new A2 Series kiosks from Arinc’s partner, IBM, and both types of kiosks were fully supported throughout the process to ensure a smooth switchover.

“Automated passenger processing solutions are more critical than ever for airports today,” said Andy Hubbard, Arinc EMEA Managing Director.

“Efficiently managing the diverse passenger profile of today’s travellers is key to an airport’s success, and a cost-effective and reliable common-use self-service system is a vital part of the solution. We are delighted to be given the opportunity to assist Heathrow Airport in delivering on their vision of streamlined passenger handling.”

More information is available here.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016


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