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Heathrow completes major self-service kiosk installation

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Hubbard: “Automated passenger processing solutions are more critical than ever for airports today.”

Hubbard: “Automated passenger processing solutions are more critical than ever for airports today.”

The deployment of 189 new self-service kiosks has been completed by Arinc at London Heathrow Airport’s Terminals 1, 3 and 4.

The upgrade is the largest deployment of common-use self-service kiosks at the airport and they will serve upwards of 18 airlines.

Older generation kiosks were gradually replaced with the new A2 Series kiosks from Arinc’s partner, IBM, and both types of kiosks were fully supported throughout the process to ensure a smooth switchover.

“Automated passenger processing solutions are more critical than ever for airports today,” said Andy Hubbard, Arinc EMEA Managing Director.

“Efficiently managing the diverse passenger profile of today’s travellers is key to an airport’s success, and a cost-effective and reliable common-use self-service system is a vital part of the solution. We are delighted to be given the opportunity to assist Heathrow Airport in delivering on their vision of streamlined passenger handling.”

More information is available here.

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a session entitled: 'Redefining the end-to-end passenger experience through next-generation technology'. In this session, senior travel industry stakeholders from every step of the travel chain will debate and discuss how the entire travel process can be improved from the passenger perspective, including pre-travel, transport to the airport, the airport experience, the in-flight experience, the arrivals process and post-travel.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014


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