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Heathrow completes major self-service kiosk installation

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Hubbard: “Automated passenger processing solutions are more critical than ever for airports today.”

Hubbard: “Automated passenger processing solutions are more critical than ever for airports today.”

The deployment of 189 new self-service kiosks has been completed by Arinc at London Heathrow Airport’s Terminals 1, 3 and 4.

The upgrade is the largest deployment of common-use self-service kiosks at the airport and they will serve upwards of 18 airlines.

Older generation kiosks were gradually replaced with the new A2 Series kiosks from Arinc’s partner, IBM, and both types of kiosks were fully supported throughout the process to ensure a smooth switchover.

“Automated passenger processing solutions are more critical than ever for airports today,” said Andy Hubbard, Arinc EMEA Managing Director.

“Efficiently managing the diverse passenger profile of today’s travellers is key to an airport’s success, and a cost-effective and reliable common-use self-service system is a vital part of the solution. We are delighted to be given the opportunity to assist Heathrow Airport in delivering on their vision of streamlined passenger handling.”

More information is available here.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015


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