Singapore Airlines scraps self-service kiosks


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Singapore Airlines has decided to remove its 24 self-service check-in kiosks at Changi Airport following low usage among passengers.
Singapore Airlines has decided to remove its 24 self-service check-in kiosks at Changi Airport following low usage among passengers.

Passengers flying with Singapore Airlines from Changi Airport will no longer be able to check-in using self-service kiosks after the airline decided to remove them.

A total of 24 kiosks had been in place, but passengers have shown a preference for online and mobile check-in, resulting in a low level of usage of the self-service kiosks.

The kiosks had reduced check-in times to around five minutes per passenger, as opposed to eight to 10 minutes for passengers using check-in counters.

Changi Airport will still offer self-service check-in kiosks to other airlines that wish to offer them to their customers.

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  1. Rafal

    It’s a very interesting trend. Will keep watching!