Frankfurt passengers are highest adopters of mobile boarding passes
Mobile technology is on the rise at Frankfurt Airport. The FRA Airport app was downloaded 27,000 in the first two months following its release, while the airport also had the highest adoption rate of mobile boarding passes in 2011.
The 2011 SITA Self-Service Survey has highlighted that passengers flying from Frankfurt Airport have the highest adoption rate of mobile boarding passes of the six major hub airports included in the survey.
In total, 37% of passengers questioned at the airport said they have used a mobile boarding pass at least once, compared to an average of 17%. This has been driven by the number of Frankfurt passengers who carry a smartphone jumping to 54% from 24% the year before.
Boris Padovan, SITA Regional Vice President for East and Central Europe, said: “The Frankfurt experience clearly demonstrates that wide availability of multiple self-service options is key to passenger adoption. In other words, if it’s readily available passengers will use it.”
Further highlighting the increasing importance of mobile technology among passengers, the FRA Airport app was downloaded 27,000 times within two months of being released.
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FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.
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Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.
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