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Frankfurt passengers are highest adopters of mobile boarding passes

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Frankfurt Airports mobile app

Mobile technology is on the rise at Frankfurt Airport. The FRA Airport app was downloaded 27,000 in the first two months following its release, while the airport also had the highest adoption rate of mobile boarding passes in 2011.

The 2011 SITA Self-Service Survey has highlighted that passengers flying from Frankfurt Airport have the highest adoption rate of mobile boarding passes of the six major hub airports included in the survey.

In total, 37% of passengers questioned at the airport said they have used a mobile boarding pass at least once, compared to an average of 17%. This has been driven by the number of Frankfurt passengers who carry a smartphone jumping to 54% from 24% the year before.

Boris Padovan, SITA Regional Vice President for East and Central Europe, said: “The Frankfurt experience clearly demonstrates that wide availability of multiple self-service options is key to passenger adoption. In other words, if it’s readily available passengers will use it.”

Further highlighting the increasing importance of mobile technology among passengers, the FRA Airport app was downloaded 27,000 times within two months of being released.

More information is available here.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'Leveraging mobile, wearable, biometrics and other new technologies before and after the flight itself to personalise and expedite the travel experience'. Senior speakers from the likes of Dubai Airports, Oman Air, Air France-KLM and SITA Lab are confirmed to share their passenger-focused plans and visions in this session.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014


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