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London City improves passenger queue measurement with facial recognition technology

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London City improves passenger queue measurement with facial recognition technology

London City Airport has deployed MFlow Journey, which improves the passenger experience as it predicts, detects, measures, analyses and facilitates the high volume of people flowing through the airport.

London City Airport has deployed Human Recognition Systems’ MFlow Journey technology for passenger queue measurement, replacing its existing Bluetooth measurement technology. MFlow improves the passenger experience as it predicts, detects, measures, analyses and facilitates the high volume of people flowing through the airport.

MFlow Journey uses non-invasive facial recognition technology to measure, understand and manage passenger queues and bottlenecks. This helps the operations team manage staff levels more effectively, increasing the time passengers spend in retail and dwell areas.

Melanie Burnley, Director of Terminal Services at London City Airport, said: “MFlow Journey provides a great dashboard for the operations team and easily shows us the length of time a passenger takes through the airport, we also receive early warning emails real time so we can take action as needed. We have tried to measure queues before using Bluetooth technology and were never satisfied with the results and we were unable to measure the same volume of passengers as we can with MFlow Journey.”

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Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a session entitled: 'What are the future collaboration models that will help achieve progress at the real passenger pain-points – airport security and arrivals immigration?' In this session, senior industry figures will discuss the future of airport security and immigration, exploring how things like risk-based security, automated passport control and innovative design techniques can help improve the passenger experience while maintaining the highest level of security.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014


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