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London City improves passenger queue measurement with facial recognition technology

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London City improves passenger queue measurement with facial recognition technology

London City Airport has deployed MFlow Journey, which improves the passenger experience as it predicts, detects, measures, analyses and facilitates the high volume of people flowing through the airport.

London City Airport has deployed Human Recognition Systems’ MFlow Journey technology for passenger queue measurement, replacing its existing Bluetooth measurement technology. MFlow improves the passenger experience as it predicts, detects, measures, analyses and facilitates the high volume of people flowing through the airport.

MFlow Journey uses non-invasive facial recognition technology to measure, understand and manage passenger queues and bottlenecks. This helps the operations team manage staff levels more effectively, increasing the time passengers spend in retail and dwell areas.

Melanie Burnley, Director of Terminal Services at London City Airport, said: “MFlow Journey provides a great dashboard for the operations team and easily shows us the length of time a passenger takes through the airport, we also receive early warning emails real time so we can take action as needed. We have tried to measure queues before using Bluetooth technology and were never satisfied with the results and we were unable to measure the same volume of passengers as we can with MFlow Journey.”

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FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016


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