London City improves passenger queue measurement with facial recognition technology
London City Airport has deployed MFlow Journey, which improves the passenger experience as it predicts, detects, measures, analyses and facilitates the high volume of people flowing through the airport.
London City Airport has deployed Human Recognition Systems’ MFlow Journey technology for passenger queue measurement, replacing its existing Bluetooth measurement technology. MFlow improves the passenger experience as it predicts, detects, measures, analyses and facilitates the high volume of people flowing through the airport.
MFlow Journey uses non-invasive facial recognition technology to measure, understand and manage passenger queues and bottlenecks. This helps the operations team manage staff levels more effectively, increasing the time passengers spend in retail and dwell areas.
Melanie Burnley, Director of Terminal Services at London City Airport, said: “MFlow Journey provides a great dashboard for the operations team and easily shows us the length of time a passenger takes through the airport, we also receive early warning emails real time so we can take action as needed. We have tried to measure queues before using Bluetooth technology and were never satisfied with the results and we were unable to measure the same volume of passengers as we can with MFlow Journey.”
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Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.
The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.
» View the full FTE Europe 2015 'On the Ground' agenda
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