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London City improves passenger queue measurement with facial recognition technology

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London City improves passenger queue measurement with facial recognition technology

London City Airport has deployed MFlow Journey, which improves the passenger experience as it predicts, detects, measures, analyses and facilitates the high volume of people flowing through the airport.

London City Airport has deployed Human Recognition Systems’ MFlow Journey technology for passenger queue measurement, replacing its existing Bluetooth measurement technology. MFlow improves the passenger experience as it predicts, detects, measures, analyses and facilitates the high volume of people flowing through the airport.

MFlow Journey uses non-invasive facial recognition technology to measure, understand and manage passenger queues and bottlenecks. This helps the operations team manage staff levels more effectively, increasing the time passengers spend in retail and dwell areas.

Melanie Burnley, Director of Terminal Services at London City Airport, said: “MFlow Journey provides a great dashboard for the operations team and easily shows us the length of time a passenger takes through the airport, we also receive early warning emails real time so we can take action as needed. We have tried to measure queues before using Bluetooth technology and were never satisfied with the results and we were unable to measure the same volume of passengers as we can with MFlow Journey.”

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Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'How do we resolve key passenger pain points in Asia's airports, where queues are longer than passengers would like?' Paul Mewett, Director, Innovative Travel Solutions, Vancouver Airport Authority will deliver a presentation entitled: 'Resolving security screening and immigration processing queues', while Steven Dickson, Group Head, Ground and Inflight Operations, AirAsia will also take part in this session.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014


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