Initiatives // //

China Airlines launches SkyPriority


The SkyPriority service includes priority check-in areas, priority baggage drop off, priority services at airport ticket offices and transfer desks, priority security queues, priority boarding and priority baggage handling.

China Airlines has launched SkyPriority as part of the SkyTeam alliance’s roll-out of the service.

SkyPriority is aimed at First Class, Business Class and SkyTeam Elite Plus passengers, as well as China Airlines’ Paragon and Emerald card members.

The services are designed to expedite processing through the airport and include priority check-in, priority baggage drop off, priority passport control queues, priority boarding and priority baggage handling.

China Airlines passengers who qualify for the service will be able to make use of the facilities at 68 airports.

SkyPriority will be implemented by SkyTeam members at more than 800 airports during the initial phase, extending to more than 1,000 airports in 2013.

“SkyPriority is one part of our ongoing effort to improve the customer experience. By increasing consistency at airports, we make travel faster and more convenient for our customers,” said Michael Wisbrun, SkyTeam’s Managing Director. “This is the biggest collective SkyTeam project to date and a prime example of how our members are extensively working together to bring greater benefits to our customers.”

More information on SkyPriority can be found here »

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016

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