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Airport volunteers to improve passenger experience at Tampa

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Airport volunteers to improve passenger experience at Tampa

Passengers arriving at Tampa Airport will be greeted by volunteers, who will be on hand to offer tourist information.

Tampa International Airport is looking for 100 permanent volunteers to greet passengers upon arrival at the airport.

As well as offering airport-related advice, they will be on hand to provide tourism information, brochures, maps and directions.

Four new Tourism Information Centres are being constructed in the baggage reclaim area as part of the airport’s $30 million Main Terminal Modernisation project, which also includes upgrades to ticketing areas and airport signage.

In exchange for a six-month commitment to volunteer at least one four-hour shift per week, volunteers will receive free airport parking and access to special ‘thank you’ events during the year.

Tampa International Airport’s announcement of its intention to appoint volunteers follows London Heathrow’s drive to employ 1,000 volunteers in time for the London 2012 Olympic Games.

» More information is available here

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016


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