Passenger Services & Wayfinding // //

Munich Airport to extend InfoGates to T2

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Following the successful implementation of six InfoGates in Terminal 1, they will soon be installed in Terminal 2.

FMG, the operator of Munich Airport, has established a new subsidiary to market the InfoGate system worldwide. Following the successful implementation of six InfoGates in Terminal 1, they will soon be installed in Terminal 2.

Following last year’s successful installation of passenger assistance InfoGates in Munich Airport’s Terminal 1, they will now be extended to Terminal 2 to offer real-time assistance.

FMG, the airport’s operator, has also established a new 100% subsidiary, InfoGate Information Systems GmbH, to market the system worldwide, having received a high level of interest from other airports.

The InfoGate system allows passengers to connect directly with a member of the Munich Airport information team via videoconference, who can answer the passenger’s questions in real-time.

In addition to the InfoGates, another interactive touch-screen system is available in 17 locations in Terminal 1. These can be used to find directions to the gate and an estimated walking time, as well as information on the full range of airport services.

More information can be found here.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016


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