Amtrak has launched its eTicket programme on a national scale following a successful trial on five routes. When a customer makes a reservation, the eTicket is emailed as a printable document. If the passenger doesn’t wish to print the ticket, this email can also presented to the conductor using a smartphone.
Joe Boardman, President & CEO of Amtrak, said: “eTickets deliver the convenience and flexibility expected by passengers and its innovative technology is transforming other aspects of how Amtrak does business.”
In addition to an improved experience for customers, the eTicket programme provides Amtrak with several significant business benefits, including more accurate knowledge in real-time of who is on the train, en route reporting of onboard equipment problems to mechanical crews, and more efficient financial reporting.
Since the launch of the eTickets on 30 July, Amtrak has reported shorter queues at ticket counters, less tickets sold onboard trains and fewer claims of lost tickets.