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Toronto Pearson opts for automated passenger tracking


Toronto Pearson International Airport.

Amor Group’s Chroma ACDB system – which makes use of Wi-Fi and Bluetooth technology – will be installed at Toronto Pearson International Airport.

Toronto Pearson International Airport is to install an innovative passenger tracking system to monitor and reduce queuing times across the airport.

Amor Group’s Chroma ACDB system will be installed, which makes use of BlipTrack technology to track mobile phones through augmented Bluetooth and Wi-Fi connections as passengers move through the airport. The system will provide passengers with live, automated wait times at the airport’s key touchpoints.

Janik Reigate, Director of Customer Experience at Toronto Pearson Airport, said: “We are constantly looking at the processes that passengers go through when moving through Toronto Pearson and what we can do to enhance their experience. The implementation of BlipTrack will give us another tool to help manage the operation of the airport in an even more effective way.

“Giving our guests live wait time information will allow them to be more informed and make decisions about their movement through the airport.”

» More information is available here.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will host the official 'klia2 Symposium', in which senior speakers from Malaysia Airports will outline the thinking behind the facility, how it has been delivered, lessons learned along the way and why it is great for airlines, the people who work there and every single passenger who travels through it. FTE Asia delegates will also be able to take part in guided tours of klia2.

» View the full FTE Asia 'On the Ground' conference agenda

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