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Toronto Pearson opts for automated passenger tracking

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Toronto Pearson International Airport.

Amor Group’s Chroma ACDB system – which makes use of Wi-Fi and Bluetooth technology – will be installed at Toronto Pearson International Airport.

Toronto Pearson International Airport is to install an innovative passenger tracking system to monitor and reduce queuing times across the airport.

Amor Group’s Chroma ACDB system will be installed, which makes use of BlipTrack technology to track mobile phones through augmented Bluetooth and Wi-Fi connections as passengers move through the airport. The system will provide passengers with live, automated wait times at the airport’s key touchpoints.

Janik Reigate, Director of Customer Experience at Toronto Pearson Airport, said: “We are constantly looking at the processes that passengers go through when moving through Toronto Pearson and what we can do to enhance their experience. The implementation of BlipTrack will give us another tool to help manage the operation of the airport in an even more effective way.

“Giving our guests live wait time information will allow them to be more informed and make decisions about their movement through the airport.”

» More information is available here.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016


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