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Toronto Pearson opts for automated passenger tracking

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Toronto Pearson International Airport.

Amor Group’s Chroma ACDB system – which makes use of Wi-Fi and Bluetooth technology – will be installed at Toronto Pearson International Airport.

Toronto Pearson International Airport is to install an innovative passenger tracking system to monitor and reduce queuing times across the airport.

Amor Group’s Chroma ACDB system will be installed, which makes use of BlipTrack technology to track mobile phones through augmented Bluetooth and Wi-Fi connections as passengers move through the airport. The system will provide passengers with live, automated wait times at the airport’s key touchpoints.

Janik Reigate, Director of Customer Experience at Toronto Pearson Airport, said: “We are constantly looking at the processes that passengers go through when moving through Toronto Pearson and what we can do to enhance their experience. The implementation of BlipTrack will give us another tool to help manage the operation of the airport in an even more effective way.

“Giving our guests live wait time information will allow them to be more informed and make decisions about their movement through the airport.”

» More information is available here.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015


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