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Dubai Airports introduces next-generation virtual assistants

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The new virtual assistants can provide targeted information, including directions to departure gates and check-in areas.

The new virtual assistants can provide targeted information, including directions to departure gates and check-in areas.

Interactive virtual assistants that can respond to specific passenger enquiries in English and Arabic have been installed at Dubai International Airport. The new virtual assistants are an upgrade of the existing system that was previous in place.

The virtual assistants are programmed to answer frequently asked questions, such as the location of departure gates, washrooms and check-in areas, rather than just providing a static message.

Chris Garton, SVP Operations at Dubai Airports, said: “Dubai Airports is continually exploring new ways of enhancing service by providing passengers with the information they need, when they need it, and ensuring their passage though the airport is as quick and pleasant as possible.

“The new interactive virtual assistants are another innovative way to create that experience.”

» More information can be found here.


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