Passenger Services & Wayfinding // // No Comments

Dubai Airports introduces next-generation virtual assistants

By

The new virtual assistants can provide targeted information, including directions to departure gates and check-in areas.

The new virtual assistants can provide targeted information, including directions to departure gates and check-in areas.

Interactive virtual assistants that can respond to specific passenger enquiries in English and Arabic have been installed at Dubai International Airport. The new virtual assistants are an upgrade of the existing system that was previous in place.

The virtual assistants are programmed to answer frequently asked questions, such as the location of departure gates, washrooms and check-in areas, rather than just providing a static message.

Chris Garton, SVP Operations at Dubai Airports, said: “Dubai Airports is continually exploring new ways of enhancing service by providing passengers with the information they need, when they need it, and ensuring their passage though the airport is as quick and pleasant as possible.

“The new interactive virtual assistants are another innovative way to create that experience.”

» More information can be found here.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015


No comments yet, be the first to leave a reply...

Leave a Reply

Your email address will not be published.Required fields are marked *

*