Houston Airport System has installed a Bluetooth-based, real-time queue measurement system at George Bush Intercontinental and William P. Hobby airports.
The system has been launched across nine security checkpoints and uses Bluetooth signals from mobile devices to measure real-time waiting times. This information is then updated every 15 minutes and displayed on the airport authority’s website.
“We are using technology to enhance the customer experience,” said Lisa Kent, Chief Information Officer, Houston Airport System. “We’ve equipped all eight checkpoints at our five terminals at Bush Intercontinental and our single checkpoint at Hobby with this online tool.”
Jeff Bream, Houston Airport System’s Technology Infrastructure Assistant Director, added: “This initiative allows us to be transparent in our operational efficiencies and provide the travelling public with a true snapshot of how much time they need to budget to be processed at any of our nine checkpoints in Houston.”