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Lufthansa launches self-service bag drop at Munich Airport

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In the latest stage of Lufthansa’s self-service expansion, new bag drop machines will be installed at Munich and Frankfurt airports.

In the latest stage of Lufthansa’s self-service expansion, new bag drop machines will be installed at Munich and Frankfurt airports.

Six new self-service bag drop units have been installed by Lufthansa at Munich Airport as part of the airline’s strategy to give passengers more control over the baggage process.

The system is in place in Terminal 2 and by the end of November, a further 13 units will be installed.

Elsewhere, Lufthansa is also planning to implement 16 baggage drop-off machines at Frankfurt Airport. The system has been undergoing a trial period at Germany’s largest airport, during which 95,000 passengers have made use of the facility.

Passengers who wish to use the self-service bag drop option simply have to check their bag in themselves at a kiosk before depositing the bag at the bag drop machine.

Last year, Lufthansa was awarded the Fast Travel Gold Award for its self-service efforts as part of the Fast Travel project.

» More information can be found here.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015


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