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Lufthansa launches self-service bag drop at Munich Airport

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In the latest stage of Lufthansa’s self-service expansion, new bag drop machines will be installed at Munich and Frankfurt airports.

In the latest stage of Lufthansa’s self-service expansion, new bag drop machines will be installed at Munich and Frankfurt airports.

Six new self-service bag drop units have been installed by Lufthansa at Munich Airport as part of the airline’s strategy to give passengers more control over the baggage process.

The system is in place in Terminal 2 and by the end of November, a further 13 units will be installed.

Elsewhere, Lufthansa is also planning to implement 16 baggage drop-off machines at Frankfurt Airport. The system has been undergoing a trial period at Germany’s largest airport, during which 95,000 passengers have made use of the facility.

Passengers who wish to use the self-service bag drop option simply have to check their bag in themselves at a kiosk before depositing the bag at the bag drop machine.

Last year, Lufthansa was awarded the Fast Travel Gold Award for its self-service efforts as part of the Fast Travel project.

» More information can be found here.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016


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