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Lufthansa launches self-service bag drop at Munich Airport

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In the latest stage of Lufthansa’s self-service expansion, new bag drop machines will be installed at Munich and Frankfurt airports.

In the latest stage of Lufthansa’s self-service expansion, new bag drop machines will be installed at Munich and Frankfurt airports.

Six new self-service bag drop units have been installed by Lufthansa at Munich Airport as part of the airline’s strategy to give passengers more control over the baggage process.

The system is in place in Terminal 2 and by the end of November, a further 13 units will be installed.

Elsewhere, Lufthansa is also planning to implement 16 baggage drop-off machines at Frankfurt Airport. The system has been undergoing a trial period at Germany’s largest airport, during which 95,000 passengers have made use of the facility.

Passengers who wish to use the self-service bag drop option simply have to check their bag in themselves at a kiosk before depositing the bag at the bag drop machine.

Last year, Lufthansa was awarded the Fast Travel Gold Award for its self-service efforts as part of the Fast Travel project.

» More information can be found here.

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a dedicated Baggage Advancements Workshop. In this session, senior representatives from airlines, airports and suppliers will explore how the industry can provide an all-encompassing and consistent baggage offer for passengers worldwide, and what impact the likes of home-printed and permanent bag tags will have on future baggage processes.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014


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