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Lufthansa launches self-service bag drop at Munich Airport

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In the latest stage of Lufthansa’s self-service expansion, new bag drop machines will be installed at Munich and Frankfurt airports.

In the latest stage of Lufthansa’s self-service expansion, new bag drop machines will be installed at Munich and Frankfurt airports.

Six new self-service bag drop units have been installed by Lufthansa at Munich Airport as part of the airline’s strategy to give passengers more control over the baggage process.

The system is in place in Terminal 2 and by the end of November, a further 13 units will be installed.

Elsewhere, Lufthansa is also planning to implement 16 baggage drop-off machines at Frankfurt Airport. The system has been undergoing a trial period at Germany’s largest airport, during which 95,000 passengers have made use of the facility.

Passengers who wish to use the self-service bag drop option simply have to check their bag in themselves at a kiosk before depositing the bag at the bag drop machine.

Last year, Lufthansa was awarded the Fast Travel Gold Award for its self-service efforts as part of the Fast Travel project.

» More information can be found here.

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FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include the 'Low cost airline passenger and baggage processing symposium', in which a number of industry experts will share ideas, opinions and visions for the future of baggage and passenger processing.

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