Baggage // // 2 Comments

United Airlines passengers can now skip baggage claim


The BagsVIP service.

Passengers flying with United Airlines can skip the wait at the baggage carousel and opt for their bags to be delivered straight to their hotel with the BagsVIP service, which delivers luggage to within 100 miles of Boston, Chicago, Honolulu, Houston, Los Angeles and Orlando airports.

United Airlines has partnered with baggage transportation company BagsVIP to provide the a same-day baggage delivery solution, which is currently available to passengers flying from any location in the US and arriving at airports Orlando, Los Angeles, Houston, Honolulu, Chicago and Boston. The Chicago-based airline plans to implement the service to 190 domestic airports in the next few months.

Luggage can be transported to within a 100-mile radius of the airports for an additional charge, while the standard courier service is offered for between $29.95 for one bag and $49.95 for three to eight bags delivered to within 40 miles. BagsVIP promises to deliver baggage to the designated location within four to six hours after the flight’s arrival, depending on the location’s distance from the airport.

Tom O’Toole, Senior Vice President Marketing and Loyalty, United Airlines, said: “United’s new baggage delivery service offers an alternative for travellers who prefer the convenience of having their checked bags delivered directly to their homes, offices or hotels. Our customers have told us this type of option adds value to their travel experience.”

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

2 comments from our readers

  1. Nikhil says:

    I don’t know about airlines getting into fringe services. Firstly, they can barely bring bags one airport to the next. Now, United wants to transport bags from one airport to the next to a home or hotel 100 miles away. If this strategy is result of what customers have told United, they should maybe heed to more pertinent feedback like easier access to frequent flier redemption, better service at their CORE business – in flight and at the airport counters, etc.

    • Ken C says:

      @ Nikhil. United is simply contracting BagsVIP to offer this additional service. While you bring up some good points, fixing the core of the airline industry is much more difficult than adding an option that will be valued by many and that United does absolutely nothing to operate. I for one will use this service!

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