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AAI enhances check-in, boarding and self-service facilities

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Airports Authority of India (AAI) has announced that SITA will provide 25 of its airports with common-use passenger processing systems

Under its agreement with SITA, 38 airports managed by AAI will now enjoy the benefits of improved check-in, boarding and new self-service facilities.

Airports Authority of India (AAI) has announced that SITA will provide 25 of its airports with common-use passenger processing systems, enhancing the experience of tens of millions of passengers a year. SITA’s passenger systems were previously successfully implemented at 13 AAI airports, as part of the first phase of an airports modernisation plan. 38 airports managed by AAI will now enjoy the benefits of improved check-in, boarding and new self-service facilities.

The seven-year agreement will see SITA provide AirportConnect Open – the common use passenger processing system designed to allow airports to maximise the use of check-in counters and gates. SITA will supply 700 workstations together with common use self-service kiosks.

As part of the agreement, SITA has ensured the readiness of the systems before the inauguration of the new integrated terminals at Kolkata and Chennai airports, in order to ease the transition of airlines.

V P Agrawal, Chairman, Airports Authority of India, said: “Working together with SITA we have devised a solution that provides India’s airports with world-class technology to provide flexibility to airports and airlines in enhancing passenger facilitation. We were pleased to agree a revenue-sharing model and are confident that this partnership with SITA will assist the future growth of Indian aviation.”

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015


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