Features, Passenger Services & Wayfinding // // 1 Comment

Athens’ technological innovation enhances passenger experience

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Athens International Airport’s innovations to enhance the passenger experience include Virtual Assistants

Athens International Airport’s innovations to enhance the passenger experience include Virtual Assistants, which provide 24-hour airport information in the form of pre-recorded video messages.

Athens International Airport has introduced a number of innovative new services, following feedback from its daily passenger satisfaction survey. The aim is to create a more user-friendly environment, enhancing the passenger experience at the airport, with dynamic information, modern design, more reflections of Athens and images from across the world.

Virtual Assistants greet passengers at two arrivals points, providing 24-hour airport information in the form of pre-recorded video messages. Dynamic messaging creation is just one of the many capabilities this specific technology offers, which is expected to expand in the future.

Branded video walls have been installed in 10 passenger boarding gates, offering central and dynamic information management that follows the scheduling of flights. Airlines can directly address passengers before boarding with their own material, such as available services and destination information.

Using advanced technology, eight new ‘Time-to-Gate’ monitors dynamically inform passengers of the time needed to reach their boarding gate, on the basis of the remaining distance combined with queue flows progress at screening points.

The airport’s renovated bus gates have significantly enhanced the passenger experience, introducing the use of colour, impressive lighting and new materials in a modern design that reflects the city of Athens.

Meanwhile, in the Intra Schengen Departures area, the airport has created an ‘Internet island’, bringing together services such as Wi-Fi connection, airport information monitors, free pc-access, mobile phone charging, and specially designed laptop bars. A second ‘Internet island’ will soon be created in the arrivals area.

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a New Technology Workshop, which will explore how airports and airlines can leverage next-generation technology to empower staff, drive ancillary revenue generation and help improve the passenger experience.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014


One comment from our readers

  1. inPLANEterms says:

    It seems unlikely that the introduction of “Holographic Assistants” (albeit cool in an #avgeek kind of way), has the power to really enhance passenger experience. If anything, this claim highlights a very superficial understanding of what is really important to tomorrow’s passenger.
    http://wp.me/p38imE-1J

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