Features, Passenger Services & Wayfinding // // 1 Comment

Athens’ technological innovation enhances passenger experience


Athens International Airport’s innovations to enhance the passenger experience include Virtual Assistants

Athens International Airport’s innovations to enhance the passenger experience include Virtual Assistants, which provide 24-hour airport information in the form of pre-recorded video messages.

Athens International Airport has introduced a number of innovative new services, following feedback from its daily passenger satisfaction survey. The aim is to create a more user-friendly environment, enhancing the passenger experience at the airport, with dynamic information, modern design, more reflections of Athens and images from across the world.

Virtual Assistants greet passengers at two arrivals points, providing 24-hour airport information in the form of pre-recorded video messages. Dynamic messaging creation is just one of the many capabilities this specific technology offers, which is expected to expand in the future.

Branded video walls have been installed in 10 passenger boarding gates, offering central and dynamic information management that follows the scheduling of flights. Airlines can directly address passengers before boarding with their own material, such as available services and destination information.

Using advanced technology, eight new ‘Time-to-Gate’ monitors dynamically inform passengers of the time needed to reach their boarding gate, on the basis of the remaining distance combined with queue flows progress at screening points.

The airport’s renovated bus gates have significantly enhanced the passenger experience, introducing the use of colour, impressive lighting and new materials in a modern design that reflects the city of Athens.

Meanwhile, in the Intra Schengen Departures area, the airport has created an ‘Internet island’, bringing together services such as Wi-Fi connection, airport information monitors, free pc-access, mobile phone charging, and specially designed laptop bars. A second ‘Internet island’ will soon be created in the arrivals area.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

One comment from our readers

  1. inPLANEterms says:

    It seems unlikely that the introduction of “Holographic Assistants” (albeit cool in an #avgeek kind of way), has the power to really enhance passenger experience. If anything, this claim highlights a very superficial understanding of what is really important to tomorrow’s passenger.

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