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Athens’ technological innovation enhances passenger experience

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Athens International Airport’s innovations to enhance the passenger experience include Virtual Assistants

Athens International Airport’s innovations to enhance the passenger experience include Virtual Assistants, which provide 24-hour airport information in the form of pre-recorded video messages.

Athens International Airport has introduced a number of innovative new services, following feedback from its daily passenger satisfaction survey. The aim is to create a more user-friendly environment, enhancing the passenger experience at the airport, with dynamic information, modern design, more reflections of Athens and images from across the world.

Virtual Assistants greet passengers at two arrivals points, providing 24-hour airport information in the form of pre-recorded video messages. Dynamic messaging creation is just one of the many capabilities this specific technology offers, which is expected to expand in the future.

Branded video walls have been installed in 10 passenger boarding gates, offering central and dynamic information management that follows the scheduling of flights. Airlines can directly address passengers before boarding with their own material, such as available services and destination information.

Using advanced technology, eight new ‘Time-to-Gate’ monitors dynamically inform passengers of the time needed to reach their boarding gate, on the basis of the remaining distance combined with queue flows progress at screening points.

The airport’s renovated bus gates have significantly enhanced the passenger experience, introducing the use of colour, impressive lighting and new materials in a modern design that reflects the city of Athens.

Meanwhile, in the Intra Schengen Departures area, the airport has created an ‘Internet island’, bringing together services such as Wi-Fi connection, airport information monitors, free pc-access, mobile phone charging, and specially designed laptop bars. A second ‘Internet island’ will soon be created in the arrivals area.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016


One comment from our readers

  1. inPLANEterms says:

    It seems unlikely that the introduction of “Holographic Assistants” (albeit cool in an #avgeek kind of way), has the power to really enhance passenger experience. If anything, this claim highlights a very superficial understanding of what is really important to tomorrow’s passenger.
    http://wp.me/p38imE-1J

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