Features, Passenger Services & Wayfinding // // 1 Comment

Athens’ technological innovation enhances passenger experience

By

Athens International Airport’s innovations to enhance the passenger experience include Virtual Assistants

Athens International Airport’s innovations to enhance the passenger experience include Virtual Assistants, which provide 24-hour airport information in the form of pre-recorded video messages.

Athens International Airport has introduced a number of innovative new services, following feedback from its daily passenger satisfaction survey. The aim is to create a more user-friendly environment, enhancing the passenger experience at the airport, with dynamic information, modern design, more reflections of Athens and images from across the world.

Virtual Assistants greet passengers at two arrivals points, providing 24-hour airport information in the form of pre-recorded video messages. Dynamic messaging creation is just one of the many capabilities this specific technology offers, which is expected to expand in the future.

Branded video walls have been installed in 10 passenger boarding gates, offering central and dynamic information management that follows the scheduling of flights. Airlines can directly address passengers before boarding with their own material, such as available services and destination information.

Using advanced technology, eight new ‘Time-to-Gate’ monitors dynamically inform passengers of the time needed to reach their boarding gate, on the basis of the remaining distance combined with queue flows progress at screening points.

The airport’s renovated bus gates have significantly enhanced the passenger experience, introducing the use of colour, impressive lighting and new materials in a modern design that reflects the city of Athens.

Meanwhile, in the Intra Schengen Departures area, the airport has created an ‘Internet island’, bringing together services such as Wi-Fi connection, airport information monitors, free pc-access, mobile phone charging, and specially designed laptop bars. A second ‘Internet island’ will soon be created in the arrivals area.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'What will be the needs of future travellers, and how should you go about developing new airport facilities and utilising existing ones to satisfy these demands?' Senior speakers from the likes of Saudia, Star Alliance and Istanbul New Airport Project are confirmed to share their passenger-focused plans and visions in this session.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014


One comment from our readers

  1. inPLANEterms says:

    It seems unlikely that the introduction of “Holographic Assistants” (albeit cool in an #avgeek kind of way), has the power to really enhance passenger experience. If anything, this claim highlights a very superficial understanding of what is really important to tomorrow’s passenger.
    http://wp.me/p38imE-1J

Leave a Reply

Your email address will not be published.Required fields are marked *

*