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Personalised airport journey of the future trialled at Gatwick Airport

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HRS used the latest in biometric technology – similar to that in its MFlow range (pictured) – to demonstrate its passenger experience of the future at Gatwick Airport.

Human Recognition Systems used the latest in biometric technology – similar to that in its MFlow passenger processing facilities (pictured) – to demonstrate its passenger experience of the future at Gatwick Airport. The concept behind the trial simulation was to illustrate the ‘art of the possible’ in terms of enhancing and personalising each passenger’s journey through the airport.

Biometric technology developer Human Recognition Systems (HRS) has successfully conducted a trial simulation of the passenger journey of the future at Gatwick Airport, illustrating how services can be used to develop an airport journey that is personalised to individual passenger needs.

HRS, the developer of biometric technology, carried out a demonstration of its innovative, forward-thinking airport journey earlier this month, facilitated by its development of a Gatwick Airport app.

Passengers were first biometrically identified at the airport’s car park barrier and automatically notified of the travel details unique to their specific journey via the mobile application. This process of feeding the passenger personalised information – ranging from the location of their check-in desk to custom-generated retail offers – continued once within the proximity of certain airport waypoints, and the app acted as a constant source of information for the passenger, providing guidance and wayfinding assistance through the terminal.

Jim Slevin, HRS’ Aviation Business Unit Manager, said: “HRS is proud to be partner of choice for identity management at Gatwick Airport.  This was an exciting opportunity to demonstrate an attainable tailored passenger experience and was a pleasure for all involved.”

HRS is implementing its innovative concepts, technologies and biometric solutions at airports across the UK, including London City, Belfast, Gatwick, Newcastle, Liverpool John Lennon and Manchester airports.

» More information can be found here.

Have your say:

  • What are your thoughts on the personalised passenger journey – what are the advantages for the always-connected passenger?
  • What features and services do you think passengers would like to see appear in a mobile app like the one trialled by HRS at Gatwick?
The role of mobile technologies in improving the passenger experience will be a hot topic of discussion at FTE Asia 2013. The Fifth Working Session, lead by Stefan Rust, CEO, Exicon, explores the future opportunities in mobile technology for the benefit of the passenger, while Tarik Kiki, Ground Product Manager, Jetstar, will identify the role of mobility in Jetstar’s self-service solution. 9:30 – 10.30, Thursday 9 May.
Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will host the official 'klia2 Symposium', in which senior speakers from Malaysia Airports will outline the thinking behind the facility, how it has been delivered, lessons learned along the way and why it is great for airlines, the people who work there and every single passenger who travels through it. FTE Asia delegates will also be able to take part in guided tours of klia2.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014


One comment from our readers

  1. I am excited to hear that the future of travel is being trialed here in London. It will surely be successful if it can accomplish the so called “wayfinding” service from the car park or even taxi drop off until boarding the flight. Maps to lounges, toilets, departure gates would be extremely useful to have. Perhaps frequent flyer memberships and advantages can also be included within these apps in some way.

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