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SriLankan Airlines introduces self-service check-in kiosks


SriLankan Airlines self-service check-in kiosks

SriLankan Airlines Chief Marketing Officer G.T. Jeyaseelan believes that the kiosks will allow Bandaranaike “to use its existing facilities more efficiently and maintain better control over its infrastructure.”

SriLankan Airlines has chosen Bandaranaike Internatonal, the country’s largest airport, in which to introduce its self-service check-in kiosks.

The flagship carrier claims that through the kiosk, passengers can check-in by simply entering their ticket numbers, booking reference, FlySmiles membership numbers or by scanning the barcode on their digital ticket.

The kiosks will serve not only SriLankan, but other select airlines as well, and should passengers struggle with the system then staff are never too far away to lend a helping hand.

“We consider this a noteworthy move in our future plans to place SriLankan Airlines in an expedient position along with our planned entry to the Oneworld global travel alliance” SriLankan Airlines Chairman Nishantha Wickramasinghe said.

In addition to saving time with its basic check-in function, the kiosks will allow passengers to change their seat booking and print their own boarding pass, should they desire.

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a session entitled: 'Redefining the end-to-end passenger experience through next-generation technology'. In this session, senior travel industry stakeholders from every step of the travel chain will debate and discuss how the entire travel process can be improved from the passenger perspective, including pre-travel, transport to the airport, the airport experience, the in-flight experience, the arrivals process and post-travel.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014

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