Immigration & Arrivals // //

Automated Passport Control kiosks reduce queuing time by 33% at Chicago O’Hare

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Officially unveiling the Automated Passport Control kiosks: Milton Uribe, Chairman, O’Hare Airline Managers Association; Roger Dow, President and CEO, U.S. Travel Association; Rosemarie S. Andolino, Commissioner, Chicago Department for Aviation; Kevin McAleenan, Acting Deputy Commissioner, U.S. Customs and Border Protection; and Don Welsh, President and CEO, ChooseChicago.

Officially unveiling the Automated Passport Control kiosks: Milton Uribe, Chairman, O’Hare Airline Managers Association; Roger Dow, President and CEO, U.S. Travel Association; Rosemarie S. Andolino, Commissioner, Chicago Department for Aviation; Kevin McAleenan, Acting Deputy Commissioner, U.S. Customs and Border Protection; and Don Welsh, President and CEO, ChooseChicago. (Photo credit: CDA/kp)

Chicago Department for Aviation (CDA) and U.S. Customs and Border Protection (CBP) have held a ceremony at Chicago O’Hare International Airport to officially launch the Automated Passport Control (APC) kiosks.

The airport is the first in the US to implement the self-service system in the Customs area, which is available to passengers in Terminal 5. A total of 32 kiosks have been installed and can currently be used by US passport holders as an alternative to filling out a paper Customs declaration form. Once they have scanned their passport, had their photo taken automatically and answered a series of questions, passengers are issued a receipt, which must then be presented to a CBP officer to finalise the Customs process.

One of the Automated Passport Control kiosks installed in Chicago O'Hare's Terminal 5

A total of 32 Automated Passport Control kiosks have been installed in Chicago O’Hare Terminal 5. During the first 40 days of operation, the average wait time during peak hours dropped by 33%. (Photo credit: CDA/kp)

The APC kiosks – which were developed by Vancouver Airport Authority and U.S. Customs and Border Protection – went live on 1 July and during the first 40 days of operation, the average wait time during peak hours was reduced by 33% and the number of passengers waiting for more than 60 minutes has dropped by 58%.

Chicago Department for Aviation Commissioner, Rosemarie S. Andolino, said: “I want to thank CBP and our airline partners for working with the CDA to bring this new technology and better customer experience to O’Hare. Passengers arriving at O’Hare Terminal 5 will experience shorter wait times, less congestion, and faster processing because of this innovative programme.”

Milton G. Uribe, Chairman of O’Hare Airline Managers Association, added: “By continuing to streamline the CBP process and provide a high quality visitor experience for the millions of international passengers and returning U.S. citizens, Chicago O’Hare will have the necessary resources in place to keep pace with the expected growth in international travel in the years to come.”

FTE Global 2013

The FTE ‘On the Ground’ conference at FTE Global 2013, 4-6 September, Las Vegas, will include a Workshop entitled: ‘Assessing the viability of the latest self-service and passenger facing technologies’. Chaired by David Bourgon, Manager, Airport IT Services, Las Vegas McCarran International Airport, the Workshop will include speakers from Vienna International Airport, Air France-KLM, Qantas and IBM.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016


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