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Delta equips flight attendants with Windows Phone 8 handheld devices


The handheld device was jointly developed by Delta Air Lines, AT&T, Microsoft and Avanade

The handheld device was jointly developed by Delta Air Lines, AT&T, Microsoft and Avanade and has been issued to flight attendants across the Delta Air Lines network.

More than 19,000 Delta Air Lines flight attendants have been equipped with Windows Phone 8-based handheld devices that will streamline the process of purchasing ancillary items onboard.

The device, a Nokia Lumia 820, was developed in partnership with Microsoft, Avanade and AT&T, the latter of whom will deliver the Day 3 Keynote in the FTE ‘Up in the Air’ conference, 4-6 September, Las Vegas.

The handheld device enables flight attendants to offer seat upgrades onboard, credit card processing for all in-flight purchases, eReceipts that can be emailed directly to customers, and an all-round faster transaction process. The airline also plans to add a functionality that will allow the devices to read coupons displayed on passengers’ mobile phones.

Passengers can now pay for their purchase via the handheld device.

Passengers flying with Delta Air Lines will be able to upgrade to Economy Comfort seating onboard and pay for their purchase via the handheld device.

Joanne Smith, Senior Vice President – In-flight Service, Delta Air Lines, said: “Delta’s 19,000 in-flight professionals are there for the safety and comfort of our customers, and equipping them with innovative solutions means they can better meet our customers’ need onboard every flight. This is yet another way we’re investing in technology to improve the customer experience.”

The Windows Phone 8-based devices include a Delta-specific customer experience developed by Avanade on the Microsoft Dynamics for Retail mobile point-of-sale platform and operate over Wi-Fi and AT&T’s 4G LTE Network.

FTE Global 2013Ricky Heath, Travel and Transportation Industry Practice Head at AT&T, one of the companies behind the new handheld device that has been issued to Delta Air Lines flight attendants, will deliver the Day 3 Keynote in the FTE ‘Up in the Conference’ at FTE Global 2013, 4-6 September, Las Vegas. As part of a presentation entitled ‘Big data, personalization and the connected aircraft’, Ricky will talk about his work with Delta Air Lines.

» View the full FTE ‘Up in the Air’ conference programme

» Register to attend FTE Global 2013

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the in-flight passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, the Co-creation Forum Europe, fresh perspectives on the Onboard 2025 Think Tank vision, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

The ‘Up in the Air’ conference stream will focus on how airlines and their partners can make use of new and emerging technologies to create an outstanding in-flight experience. Senior figures from the likes of Google, IATA, easyJet, CitizenM, Aer Lingus, Air France-KLM, TUIfly, Norwegian, B/E Aerospace, TU Delft, Honour Branding and the Airline Passenger Experience Association (APEX) will address delegates, providing unique insight on topics ranging from next generation IFEC and 2025 cabin design, to new onboard commerce opportunities, and crew and passenger empowerment.

» View the full FTE Europe ‘Up in the Air’ conference agenda

» Register to attend FTE Europe 2016

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