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Delta equips flight attendants with Windows Phone 8 handheld devices


The handheld device was jointly developed by Delta Air Lines, AT&T, Microsoft and Avanade

The handheld device was jointly developed by Delta Air Lines, AT&T, Microsoft and Avanade and has been issued to flight attendants across the Delta Air Lines network.

More than 19,000 Delta Air Lines flight attendants have been equipped with Windows Phone 8-based handheld devices that will streamline the process of purchasing ancillary items onboard.

The device, a Nokia Lumia 820, was developed in partnership with Microsoft, Avanade and AT&T, the latter of whom will deliver the Day 3 Keynote in the FTE ‘Up in the Air’ conference, 4-6 September, Las Vegas.

The handheld device enables flight attendants to offer seat upgrades onboard, credit card processing for all in-flight purchases, eReceipts that can be emailed directly to customers, and an all-round faster transaction process. The airline also plans to add a functionality that will allow the devices to read coupons displayed on passengers’ mobile phones.

Passengers can now pay for their purchase via the handheld device.

Passengers flying with Delta Air Lines will be able to upgrade to Economy Comfort seating onboard and pay for their purchase via the handheld device.

Joanne Smith, Senior Vice President – In-flight Service, Delta Air Lines, said: “Delta’s 19,000 in-flight professionals are there for the safety and comfort of our customers, and equipping them with innovative solutions means they can better meet our customers’ need onboard every flight. This is yet another way we’re investing in technology to improve the customer experience.”

The Windows Phone 8-based devices include a Delta-specific customer experience developed by Avanade on the Microsoft Dynamics for Retail mobile point-of-sale platform and operate over Wi-Fi and AT&T’s 4G LTE Network.

FTE Global 2013Ricky Heath, Travel and Transportation Industry Practice Head at AT&T, one of the companies behind the new handheld device that has been issued to Delta Air Lines flight attendants, will deliver the Day 3 Keynote in the FTE ‘Up in the Conference’ at FTE Global 2013, 4-6 September, Las Vegas. As part of a presentation entitled ‘Big data, personalization and the connected aircraft’, Ricky will talk about his work with Delta Air Lines.

» View the full FTE ‘Up in the Air’ conference programme

» Register to attend FTE Global 2013

Future Travel Experience Europe 2015

Interested in learning more about improving your onboard passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Virgin Atlantic, Lufthansa, Etihad Airways, Norwegian Air Shuttle, Ryanair, Thomson Airways, Air Canada, United Airlines, Inmarsat, IATA, Factorydesign and Thales will share their latest passenger-focused plans and visions in the 'Up in the Air' conference.

The event will also include a dedicated 'On the Ground' conference stream, IATA workshop, an extensive exhibition, a visit to the Emirates Aviation Experience, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'Up in the Air' conference

» Register to attend FTE Europe 2015

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