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Delta equips flight attendants with Windows Phone 8 handheld devices


The handheld device was jointly developed by Delta Air Lines, AT&T, Microsoft and Avanade

The handheld device was jointly developed by Delta Air Lines, AT&T, Microsoft and Avanade and has been issued to flight attendants across the Delta Air Lines network.

More than 19,000 Delta Air Lines flight attendants have been equipped with Windows Phone 8-based handheld devices that will streamline the process of purchasing ancillary items onboard.

The device, a Nokia Lumia 820, was developed in partnership with Microsoft, Avanade and AT&T, the latter of whom will deliver the Day 3 Keynote in the FTE ‘Up in the Air’ conference, 4-6 September, Las Vegas.

The handheld device enables flight attendants to offer seat upgrades onboard, credit card processing for all in-flight purchases, eReceipts that can be emailed directly to customers, and an all-round faster transaction process. The airline also plans to add a functionality that will allow the devices to read coupons displayed on passengers’ mobile phones.

Passengers can now pay for their purchase via the handheld device.

Passengers flying with Delta Air Lines will be able to upgrade to Economy Comfort seating onboard and pay for their purchase via the handheld device.

Joanne Smith, Senior Vice President – In-flight Service, Delta Air Lines, said: “Delta’s 19,000 in-flight professionals are there for the safety and comfort of our customers, and equipping them with innovative solutions means they can better meet our customers’ need onboard every flight. This is yet another way we’re investing in technology to improve the customer experience.”

The Windows Phone 8-based devices include a Delta-specific customer experience developed by Avanade on the Microsoft Dynamics for Retail mobile point-of-sale platform and operate over Wi-Fi and AT&T’s 4G LTE Network.

FTE Global 2013Ricky Heath, Travel and Transportation Industry Practice Head at AT&T, one of the companies behind the new handheld device that has been issued to Delta Air Lines flight attendants, will deliver the Day 3 Keynote in the FTE ‘Up in the Conference’ at FTE Global 2013, 4-6 September, Las Vegas. As part of a presentation entitled ‘Big data, personalization and the connected aircraft’, Ricky will talk about his work with Delta Air Lines.

» View the full FTE ‘Up in the Air’ conference programme

» Register to attend FTE Global 2013

Future Travel Experience Up in the airIf you are committed to enhancing the onboard passenger experience, make sure you attend the FTE Up in the Air conference, which will take place at our flagship event, FTE Global 2014, in Las Vegas from 24-26 September 2014. The theme of the event is 'Redefining the end-to-end passenger experience'.

The Up in the Air conference will focus on all things in-flight – including IFE&C, passenger and crew connectivity, cabin design, passenger comfort, personalisation and ancillary revenue generation – and we look forward to playing an important role in shaking up the passenger experience in the air, which has evolved very little in the last 20 years, unlike on the ground.

» Find out more about the FTE Up in the Air conference

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