Self-tagging, mobile apps and social media top priorities for airports in 2014


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Self-tagging, mobile apps and social media top priorities for airports in 2014
Catherine Mayer, Vice President, SITA, launched the 2013 Airport IT Trends Survey at ACI Airport Exchange in Doha, Qatar this week.

SITA and Airports Council International (ACI) have released the findings of the 2013 Airport IT Trends Survey, which reveals that the world’s airports are increasing their investment in IT to approximately $6 billion (€4.5bn) in 2013.

Approximately 90% of the airports surveyed said they expect their IT spending to either increase or remain stable in 2014, with passenger processing technology a key priority for the majority of airports.

By 2016, approximately 95% of airports plan to invest in mobile apps to provide status information on flights and to help passengers navigate through the airport. 75% will offer passenger services via social media by 2016, up from 56% today. More than 80% of airports plan to provide self-tagging and bag drop services by 2016.

The survey of more than 250 airports also highlights the increasing emphasis on business intelligence (BI), which transforms data into useful and actionable information. 80% of airports plan to invest in new BI solutions for revenue optimisation and management by 2016, while airport operations, passenger flow monitoring and airport resource management are among the other priorities for BI investment.