Ryanair relaxes carry-on bag rule
Allowing passengers to bring a second bag onboard is the latest step in Ryanair’s drive to improve customer service, which will soon see the introduction of mobile boarding passes.
Ryanair will now allow passengers to bring a second small carry-on bag onboard with them following the relaxing of a rule which stipulated that passengers could only fly with one piece of cabin baggage.
In addition to the 10kg cabin bag allowance, the Irish low-cost carrier will now allow passengers to bring an additional bag measuring up to 35x20x20cm onboard.
The fee charged to passengers who have already checked-in online but need their boarding pass reprinted at the airport has also been reduced from €70 ($95) to €15 ($20).
Ryanair’s Head of Communications Robin Kiely said: “Ryanair is continually striving to improve our passenger experience…We are actively listening and responding to our customers.”
FTE recently revealed how Ryanair is planning to improve its customer service reputation in this article.
If you are committed to enhancing the onboard passenger experience, make sure you attend the FTE Up in the Air conference, which will take place at our flagship event, FTE Global 2014, in Las Vegas from 24-26 September 2014. The theme of the event is 'Redefining the end-to-end passenger experience'.
The Up in the Air conference will focus on all things in-flight – including IFE&C, passenger and crew connectivity, cabin design, passenger comfort, personalisation and ancillary revenue generation – and we look forward to playing an important role in shaking up the passenger experience in the air, which has evolved very little in the last 20 years, unlike on the ground.
» Find out more about the FTE Up in the Air conference
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