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Southwest introduces gate-to-gate iMessage service


Southwest introduces gate-to-gate iMessage service

Southwest Airlines’ iMessage service is provided by Global Eagle Entertainment, which also provides the airline with Ku-band satellite connectivity.

Southwest Airlines now offers its passengers Apple’s iMessage service from gate-to-gate, which is provided by Global Eagle Entertainment. Passengers with an iOS device can make use of the service for $2 per day. A similar service for Android devices is currently being developed and will be introduced by the airline in early 2014.

Kevin Krone, Southwest Airlines’ Chief Marketing Officer, said: “It is our pleasure to say that regardless of whether we’re parked at the gate or flying at 30,000 feet in the air, we are able to provide a truly robust entertainment and connectivity service for our passengers.

“Our partnership with Global Eagle has afforded us the opportunity to be first with the services we offer, and has truly helped to differentiate Southwest Airlines in ways that are meaningful to our customers.”

Earlier this month, Southwest Airlines introduced gate-to-gate Wi-Fi connectivity following the lifting of restrictions by the Federal Aviation Administration.

Future Travel Experience Up in the airIf you are committed to enhancing the onboard passenger experience, make sure you attend the FTE Up in the Air conference, which will take place at our flagship event, FTE Global 2014, in Las Vegas from 24-26 September 2014. The theme of the event is 'Redefining the end-to-end passenger experience'.

The Up in the Air conference will focus on all things in-flight – including IFE&C, passenger and crew connectivity, cabin design, passenger comfort, personalisation and ancillary revenue generation – and we look forward to playing an important role in shaking up the passenger experience in the air, which has evolved very little in the last 20 years, unlike on the ground.

» Find out more about the FTE Up in the Air conference

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