Montréal-Trudeau implements innovative solution to reduce security queues
Montréal-Trudeau Airport is the first airport to offer the SecurXpress service free of charge to all passengers.
Montréal-Trudeau Airport has introduced the new SecurXpress service, which allows passengers to bypass security queues if they arrive at the checkpoint at a specified time.
Passengers can register their name and flight information online or via mobile phone and they then receive details of what time they should arrive at the security screening area. If passengers arrive on time, they can benefit from access to a fast track security lane to avoid any potential queues. Up to five passengers can be registered at a time using the system.
Antoine Rostworowski, Director, Industry Relations at Aéroports de Montréal, explained that Montréal-Trudeau is the first airport to offer this service free of charge to all passengers.
He added: “The programme was imagined through a brainstorming session as part of training the airport put forward to improve the customer experience. Following this, we mandated Transcontinental Media, the company already providing our SMS flight info alert, to develop a technical solution for this concept.”
FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.
Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam
Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.
Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.
» View the full FTE Europe ‘On the Ground’ conference agenda
» Register to attend FTE Europe 2016