Montréal-Trudeau implements innovative solution to reduce security queues
Montréal-Trudeau Airport is the first airport to offer the SecurXpress service free of charge to all passengers.
Montréal-Trudeau Airport has introduced the new SecurXpress service, which allows passengers to bypass security queues if they arrive at the checkpoint at a specified time.
Passengers can register their name and flight information online or via mobile phone and they then receive details of what time they should arrive at the security screening area. If passengers arrive on time, they can benefit from access to a fast track security lane to avoid any potential queues. Up to five passengers can be registered at a time using the system.
Antoine Rostworowski, Director, Industry Relations at Aéroports de Montréal, explained that Montréal-Trudeau is the first airport to offer this service free of charge to all passengers.
He added: “The programme was imagined through a brainstorming session as part of training the airport put forward to improve the customer experience. Following this, we mandated Transcontinental Media, the company already providing our SMS flight info alert, to develop a technical solution for this concept.”
Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.
The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.
» View the full FTE Europe 2015 'On the Ground' agenda
» Register to attend FTE Europe 2015