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Montréal-Trudeau implements innovative solution to reduce security queues


Montréal-Trudeau implements innovative solution to reduce security queues

Montréal-Trudeau Airport is the first airport to offer the SecurXpress service free of charge to all passengers.

Montréal-Trudeau Airport has introduced the new SecurXpress service, which allows passengers to bypass security queues if they arrive at the checkpoint at a specified time.

Passengers can register their name and flight information online or via mobile phone and they then receive details of what time they should arrive at the security screening area. If passengers arrive on time, they can benefit from access to a fast track security lane to avoid any potential queues. Up to five passengers can be registered at a time using the system.

Antoine Rostworowski, Director, Industry Relations at Aéroports de Montréal, explained that Montréal-Trudeau is the first airport to offer this service free of charge to all passengers.

He added: “The programme was imagined through a brainstorming session as part of training the airport put forward to improve the customer experience. Following this, we mandated Transcontinental Media, the company already providing our SMS flight info alert, to develop a technical solution for this concept.”

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a session entitled: 'What are the future collaboration models that will help achieve progress at the real passenger pain-points – airport security and arrivals immigration?' In this session, senior industry figures will discuss the future of airport security and immigration, exploring how things like risk-based security, automated passport control and innovative design techniques can help improve the passenger experience while maintaining the highest level of security.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014

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