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BA opens new Belfast City lounge with free Wi-Fi, work zones and direct boarding


BA opens new Belfast City lounge with free Wi-Fi, work zones and direct boarding

Brian Ambrose, Chief Executive of George Best Belfast City Airport; Willie Walsh, Chief Executive of International Airlines Group; Arlene Foster, Minister for Enterprise, Trade and Investment; and Jayne Deasy, British Airways Ambassador Team at the opening of the new lounge.

British Airways – an official partner of FTE Europe 2014 – has invested £300,000 in developing its new business lounge at Belfast City Airport to provide a comfortable space for passengers to work or relax.

Among the key features in the lounge is a dedicated work zone with power outlets, complimentary Wi-Fi and innovative ‘air print’ technology that allows customers to print documents directly from mobile devices. Passengers can also make use of a complimentary bar and food service while they wait for their flight.

The investment in the lounge – which offers direct boarding onto the aircraft – is part of British Airways’ wider £5 billion investment programme to improve the passenger experience.

Willie Walsh, Chief Executive of International Airlines Group, British Airways’ parent company, said: “British Airways’ new lounge represents a significant investment and shows the importance of the Belfast operation within our global network. We want to continue to lead the way in customer service excellence and our lounges play a critical role in delivering a premium experience to our customers.

“We recently announced that all our Belfast flights will be moving to our flagship Heathrow home, Terminal 5, at the end of October. Customers connecting to British Airways’ extensive worldwide network from Heathrow will now benefit from being able to connect to more long-haul destinations without having to transfer between terminals – cutting minimum connection times by 30 minutes.”

Brian Ambrose, Chief Executive of George Best Belfast City Airport, said: “At Belfast City Airport, we remain focused on enhancing the passenger experience and making the journey through the airport as easy and enjoyable as possible. I am delighted that this focus is shared by British Airways, whose passengers will now have the option of using the facilities in the new lounge before boarding their flight.”

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

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