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Common use bag drop launched at Montréal Trudeau Airport


Common use bag drop launched at Montréal Trudeau Airport

Eight of the 17 existing bag drop stations in the transborder area have been converted to self-service systems.

Aéroports de Montréal (ADM) and ALSTEF Canada have unveiled eight new common use self-service bag drop stations, allowing any US-bound passenger flying with any airline to complete the bag drop process independently.

The eight bag drop stations were previously manned common use bag drop units, but the conversion to a self-service system will allow more passengers to make use of a ‘do-it-yourself’ option in the transborder area.

James Cherry, President and CEO, ADM, said: “The new self-serve system aims to enhance the user experience and make US-bound passengers’ route through the airport terminal even more fluid. The system is very easy to use and has quickly been adopted by nearly 50% of passengers. We can proudly say that this self-serve system, usable by all airlines, is a world first.”

Pierre Marol, CEO of ALSTEF, added: “These new drop-offs created by ALSTEF are the result of our continued innovation.

“This system is both intuitive and easy to use for passengers, and at the cutting-edge of technology to meet all U.S. Customs and Border Protection security requirements.”

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Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

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» View the full FTE Europe 2015 'On the Ground' agenda

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