Immigration & Arrivals // //

Lisbon Airport unifies manual and automated border control processes


Lisbon Airport unifies manual and automated border control processes

Vision-Box installed 24 automated border control e-gates at Lisbon Airport in November 2013 and has now installed 35 manual readers to help further secure the border.

The Portuguese Immigration and Borders Service (SEF) has installed 35 of Vision-Box’s document readers for manual border control to unify the border processes at Lisbon Airport.

The installation of the new readers has allowed for the integration of the manual and automated border control systems under a single platform. This will allow SEF agents at the manual border control booths to monitor and deal with passengers who are referred to them by the automated border control e-gates.

If a passenger is not granted access through the e-gate, the SEF agent will have instant access to information on why the e-gate rejected the e-passport, which will enable them to quickly and safely decide whether or not to manually process the passenger.

Miguel Leitmann, Senior Vice President at Vision-Box, which will be exhibiting at FTE Europe 2014, said the advantages of implementing this unified system include “providing travellers with a more positive experience and border guards having more control over both the manual and automated border control process in an aggregated way, using the same interfaces and reporting console”.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016

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