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Lisbon Airport unifies manual and automated border control processes

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Lisbon Airport unifies manual and automated border control processes

Vision-Box installed 24 automated border control e-gates at Lisbon Airport in November 2013 and has now installed 35 manual readers to help further secure the border.

The Portuguese Immigration and Borders Service (SEF) has installed 35 of Vision-Box’s document readers for manual border control to unify the border processes at Lisbon Airport.

The installation of the new readers has allowed for the integration of the manual and automated border control systems under a single platform. This will allow SEF agents at the manual border control booths to monitor and deal with passengers who are referred to them by the automated border control e-gates.

If a passenger is not granted access through the e-gate, the SEF agent will have instant access to information on why the e-gate rejected the e-passport, which will enable them to quickly and safely decide whether or not to manually process the passenger.

Miguel Leitmann, Senior Vice President at Vision-Box, which will be exhibiting at FTE Europe 2014, said the advantages of implementing this unified system include “providing travellers with a more positive experience and border guards having more control over both the manual and automated border control process in an aggregated way, using the same interfaces and reporting console”.

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a session entitled: 'What are the future collaboration models that will help achieve progress at the real passenger pain-points – airport security and arrivals immigration?' In this session, senior industry figures will debate the future of airport security and immigration, exploring how things like risk-based security, automated passport control and innovative design techniques can help improve the passenger experience while maintaining the highest level of security.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014


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