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Orlando Airport adds biometric kiosks for international arrivals


Orlando Airport adds biometric kiosks for international arrivals

Passengers who have received ESTA approval prior to travelling can make use of the new biometric kiosks.

Orlando International Airport has installed biometric-enabled kiosks to expedite the immigration experience for passengers arriving form visa waiver countries.

The self-service kiosks can be used by passengers who have received Electronic System for Travel Authorization (ESTA) approval prior to flying. Upon arrival in the US, the passengers can complete their Customs Declaration Form, have their passport automatically read, submit their fingerprints and have their facial image captured all by using the touch-screen kiosk. The airport is calling the initiative its “land, touch, go” project.

Frank Kruppenbacher, Chairman of the Greater Orlando Aviation Authority, said: “This continues our Board and staff’s commitment to positioning Orlando International as a world-class airport in customer service. Reducing the times for arrival processing enhances the customer’s Orlando experience and makes Orlando an even more attractive global destination.”

The installation of the new biometric-based kiosks is the result of collaboration between U.S. Customs and Border Protection, SITA and Vision-Box.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'How do we resolve key passenger pain points in Asia's airports, where queues are longer than passengers would like?' Paul Mewett, Director, Innovative Travel Solutions, Vancouver Airport Authority will deliver a presentation entitled: 'Resolving security screening and immigration processing queues', while Steven Dickson, Group Head, Ground and Inflight Operations, AirAsia will also take part in this session.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014

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