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San Francisco Airport installs interactive wayfinding screens

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San Francisco Airport installs interactive wayfinding screens

Passengers can use the interactive touchscreens to search for directions around the airport and research retail and F&B options.

San Francisco International Airport has installed interactive digital wayfinding screens in the recently opened Boarding Area E, which is used by United Airlines.

Passengers can use the screens to search for directions to airport facilities, as well as find information on the retail and food and beverage options that are available.

Vicki Sundstrom, Manager of Airport Signage and Wayfinding at San Francisco International Airport, said: “The screens enable travellers to easily find where they need to go anywhere in the airport and the best route to get there, whether by walking or by taking the airport’s automated AirTrain.” She added the kiosks will help to provide passengers with a “more rewarding airport experience”.

The wayfinding solution, which was developed by Omnivex Moxie, is linked to the airport’s main IT systems, which means it can be updated in real-time.

The interactive wayfinding screens are just one of many functions in Boarding Area E designed to enhance the passenger experience. As we recently reported, passengers can also make use of power outlets, workstations and free Wi-Fi.

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FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'What will be the needs of future travellers, and how should you go about developing new airport facilities and utilising existing ones to satisfy these demands?' Senior speakers from the likes of Saudia, Star Alliance and Istanbul New Airport Project are confirmed to share their passenger-focused plans and visions in this session.

» View the full FTE Asia 'On the Ground' conference agenda

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