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FTE and Capgemini launch groundbreaking ‘Straight Through Travel’ project to enhance passenger experience through collaboration – sign-up now to play your part

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FTE and Capgemini launch groundbreaking ‘Straight Through Travel’ project to enhance passenger experience through collaboration

FTE is partnering with Capgemini on the groundbreaking “Straight Through Travel” initiative, which will bring airports, airlines and suppliers together to establish how the industry can create a single passenger token to enable a more seamless end-to-end travel experience.

FTE has teamed up with Capgemini to facilitate a landmark project aimed at bringing key travel industry stakeholders together to achieve pioneering passenger-focused improvements through true cross-industry collaboration. In the last week, a number of the world’s leading airlines, airports and solution providers have registered an interest in participating.

The project has been inspired by the FTE Airports 2025 Think Tank and the first challenge to be tackled is “Straight Through Travel”, which aims to establish how the industry can achieve a single passenger token to create a walk-through, secure travel process. The vision at the heart of Straight Through Travel is to create a process whereby at both the departure and arrival airports, passengers only need to identify themselves once, in contrast to the current process, which requires passports to be presented at multiple stages of the journey.

FTE partners with Capgemini on the groundbreaking “Straight Through Travel” initiative

The ‘Straight Through Travel’ project has been inspired by the FTE Airports 2025 Think Tank. If your organisation is interested in putting forward a C-level executive to participate in the initiative, contact us here.

The project was launched at FTE Europe 2014 by Hans van Grieken, Vice President Business Innovation at Capgemini – you can view his full presentation here. Hans has previously played a key role in the development of ‘The Consumer Goods Forum’ in the retail sector, which has gained the support of C-level executives from some of the world’s biggest retail organisations, and the aim now is to replicate this effective and proven business model in the travel industry.

Some of the world’s biggest airports and airlines have already registered their interest in participating in this landmark project, but we are still looking for further expressions of interest.

If you would like to get involved, a local Capgemini consultant will visit you, and your local DMU, for an interview to discuss the following four questions:

1. Is your company prepared to participate in this initiative, and which Executive Level Representative will support it?

2. What are your specific inputs for the FTE Think Tank in the area of Straight Through Travel?

3. What other practical topics of “common traveller experience interest” should the FTE Think Tank address in the future?

4. Which C-Level executive within your organisation will take active responsibility for future FTE Think Tank initiatives?

This project, which will start with Straight Through Travel and evolve to include a variety of other key issues as defined by the participants, will help the industry achieve tangible change for the benefit of passengers and travel providers worldwide.

If your organisation is interested in playing a vital role in defining the future passenger experience, register your interest here.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'How do we resolve key passenger pain points in Asia's airports, where queues are longer than passengers would like?' Paul Mewett, Director, Innovative Travel Solutions, Vancouver Airport Authority will deliver a presentation entitled: 'Resolving security screening and immigration processing queues', while Steven Dickson, Group Head, Ground and Inflight Operations, AirAsia will also take part in this session.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014


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