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klia2 to open on 2 May; AirAsia to move in with self-service offer on 9 May


Klia2 to open on 2 May; AirAsia to move across with self-service offer on 9 May

Klia2 is the largest airport terminal built specifically for low-cost carriers and it will be the new home of AirAsia.

The world’s largest purpose-built terminal for low-cost carriers, klia2, will open for operations tomorrow (2 May) at Kuala Lumpur International Airport.

Malindo Air, Cebu Pacific, Tiger Airways, Lion Air and Mandala Airlines will operate from the terminal on its first day, before flagship airline customer AirAsia moves its operations from the existing Low Cost Carrier Terminal to klia2 on 9 May.

Klia2 to open on 2 May; AirAsia to move across with self-service offer on 9 May

Steven Dickson, AirAsia’s Group Head, Ground and Inflight Operations, pictured here alongside AirAsia founder Tony Fernandes, explained to FTE that he would like to see upwards of 95% of the low-cost carrier’s customers using the self-service facilities.

AirAsia’s arrival in the new terminal – which has a 45 million passenger per annum capacity – will mark a passenger experience milestone, as travellers will be able to make use of the most comprehensive self-service offer ever seen in an Asian airport.

As AirAsia’s Group Head, Ground and Inflight Operations, Steven Dickson, outlined to FTE in a recent interview, passengers will be able to check-in using self-service kiosks, tag their own bags and – towards the end of this year – be able to deposit them at a self-service bag drop without any assistance from an airline agent.

FTE Asia 2014 will be held in Kuala Lumpur from 1-3 December 2014. Hosted by Malaysia Airports, the event will include two conference streams – ‘On the Ground’ and ‘Up in the Air’ – as well as an extensive exhibition and exciting social programme. FTE Asia 2014 will bring together airlines, airports, handlers, government agencies, destination partners and industry suppliers to establish how the entire travel experience can be improved from the passenger perspective.

» More information on FTE Asia 2014

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016

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