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klia2 to open on 2 May; AirAsia to move in with self-service offer on 9 May


Klia2 to open on 2 May; AirAsia to move across with self-service offer on 9 May

Klia2 is the largest airport terminal built specifically for low-cost carriers and it will be the new home of AirAsia.

The world’s largest purpose-built terminal for low-cost carriers, klia2, will open for operations tomorrow (2 May) at Kuala Lumpur International Airport.

Malindo Air, Cebu Pacific, Tiger Airways, Lion Air and Mandala Airlines will operate from the terminal on its first day, before flagship airline customer AirAsia moves its operations from the existing Low Cost Carrier Terminal to klia2 on 9 May.

Klia2 to open on 2 May; AirAsia to move across with self-service offer on 9 May

Steven Dickson, AirAsia’s Group Head, Ground and Inflight Operations, pictured here alongside AirAsia founder Tony Fernandes, explained to FTE that he would like to see upwards of 95% of the low-cost carrier’s customers using the self-service facilities.

AirAsia’s arrival in the new terminal – which has a 45 million passenger per annum capacity – will mark a passenger experience milestone, as travellers will be able to make use of the most comprehensive self-service offer ever seen in an Asian airport.

As AirAsia’s Group Head, Ground and Inflight Operations, Steven Dickson, outlined to FTE in a recent interview, passengers will be able to check-in using self-service kiosks, tag their own bags and – towards the end of this year – be able to deposit them at a self-service bag drop without any assistance from an airline agent.

FTE Asia 2014 will be held in Kuala Lumpur from 1-3 December 2014. Hosted by Malaysia Airports, the event will include two conference streams – ‘On the Ground’ and ‘Up in the Air’ – as well as an extensive exhibition and exciting social programme. FTE Asia 2014 will bring together airlines, airports, handlers, government agencies, destination partners and industry suppliers to establish how the entire travel experience can be improved from the passenger perspective.

» More information on FTE Asia 2014

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

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