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Qantas launches personalised end-to-end travel app

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Qantas launches personalised end-to-end travel app

The new version of the Qantas Airways iPhone app informs passengers which check-in method is most convenient, and lets them know how long it will take them to get to the airport based on Google Maps data.

Qantas has released an upgraded version of its iPhone app, which has been designed to simplify the end-to-end travel experience for passengers.

The app, which is optimised for iOS7, delivers real-time information to passengers and makes recommendations depending on which stage of the journey the passenger is at.

For example, the app recommends the best method of check-in – mobile, online or airport; it lets travellers know what time they will need to leave for the airport based on their current location; it provides the best route to the airport based on real-time data from Google Maps; and it provides flight alerts.

When the passenger is in the airport terminal, they can use the app to find out which lounges they have access to and how to get to them; view up-to-the minute flight information; find out which gate they are boarding from; and access personalised travel offers and discounts. Then when the passenger arrives at their destination airport, the app informs them which carousel to collect their bags from. As per the previous version, the app can also be used to book flights and hotels, and access frequent flyer accounts.

Lyell Strambi, CEO of Qantas Domestic, commented: “Our customers wanted to be able to see at a glance when they need to check-in, leave for the airport or head to the gate. They wanted an even simpler way to check-in, and greater access to up-to-the-minute departure information. The latest version of the Qantas Airways app delivers on this.”

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include a conference session entitled: 'Leveraging mobile, wearable, biometrics and other new technologies before and after the flight itself to personalise and expedite the travel experience'. Senior speakers from the likes of Dubai Airports, Oman Air, Air France-KLM and SITA Lab are confirmed to share their passenger-focused plans and visions in this session.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014


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