Lounges, Gates & Boarding // // Comments Off

Virgin Australia to add new services for premium passengers in Brisbane and Melbourne


kerbside lounge access at Sydney Airport

Kerbside lounge access is currently available for premium passengers at Sydney Airport, and will be offered at Brisbane Airport by mid-2015.

Virgin Australia has announced that it will enhance its domestic lounges at Brisbane and Melbourne airports. At Brisbane Airport, ‘Premium Entry’ will be offered by mid-2015, allowing passengers to enter the lounge directly from the kerbside valet, just as they can at Sydney Airport. Meanwhile, at Melbourne Airport ‘Premium Exit’ will be introduced this July, providing easy access to the departure pier from the lounge.

Mark Hassell, Chief Customer Officer at Virgin Australia, said: “Over the last three years we have completely transformed the Virgin Australia domestic lounge experience, setting a new standard with bold, architectural designs, all-day dining, complemented by the very best service.

“Since then, we have doubled the size of both the Melbourne and Sydney lounges, and we are now doubling the size of Brisbane, further demonstrating that our strategy to attract business and corporate travellers in working.

“We broke new ground in the industry when we launched kerbside Premium Entry at our Sydney lounge, which remains hugely popular. We are looking forward to introducing new priority services in Brisbane and Melbourne so our guests in these key ports can enjoy more time in the lounge prior to their flight.”

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

Comments are closed.