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Virgin Australia to add new services for premium passengers in Brisbane and Melbourne


kerbside lounge access at Sydney Airport

Kerbside lounge access is currently available for premium passengers at Sydney Airport, and will be offered at Brisbane Airport by mid-2015.

Virgin Australia has announced that it will enhance its domestic lounges at Brisbane and Melbourne airports. At Brisbane Airport, ‘Premium Entry’ will be offered by mid-2015, allowing passengers to enter the lounge directly from the kerbside valet, just as they can at Sydney Airport. Meanwhile, at Melbourne Airport ‘Premium Exit’ will be introduced this July, providing easy access to the departure pier from the lounge.

Mark Hassell, Chief Customer Officer at Virgin Australia, said: “Over the last three years we have completely transformed the Virgin Australia domestic lounge experience, setting a new standard with bold, architectural designs, all-day dining, complemented by the very best service.

“Since then, we have doubled the size of both the Melbourne and Sydney lounges, and we are now doubling the size of Brisbane, further demonstrating that our strategy to attract business and corporate travellers in working.

“We broke new ground in the industry when we launched kerbside Premium Entry at our Sydney lounge, which remains hugely popular. We are looking forward to introducing new priority services in Brisbane and Melbourne so our guests in these key ports can enjoy more time in the lounge prior to their flight.”

Future Travel Experience Global 2014

The FTE 'On the Ground' conference at FTE Global 2014, which will take place in Las Vegas from 24-26 September, will include a New Technology Workshop, which explore how airports and airlines can leverage next-generation technology to empower staff, drive ancillary revenue generation and help improve the passenger experience.

FTE Global 2014 will also include the 'Up in the Air' conference stream, an extensive exhibition of the latest passenger-focused solutions, the FTE Awards ceremony and an exciting social programme.

» More information on FTE Global 2014

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