Baggage, Check-in & Validation // //

Changi Airport trials self-tagging and bag drop with Jetstar Asia


Changi Airport self-service trial of self-tagging, bag drop

Four self-service check-in kiosks and two bag drop units are being trialled by Changi Airport Group and Jetstar Asia in Terminal 1 of Changi Airport.

Singapore Changi Airport has started a three-month trial of self-service check-in kiosks, self-tagging and bag drop in Terminal 1 as part of the ongoing Fast and Seamless Travel at Changi (FAST@Changi) project.

The trial is being undertaken alongside Jetstar Asia and it will enable Changi Airport Group (CAG) to assess each of the services ahead of a wider rollout of the products, including in Terminal 4, which is due to open in 2017. As well as assessing the hardware and software, CAG will seek input from passengers to gauge their opinion of the self-service systems.

Two self-bag drop units and four self-service check-in kiosks with bag tag printers have been installed alongside the Jetstar check-in counters in Terminal 1, and passengers on select flights will be invited to use them. Instructional videos, signage and airport staff are also on-hand to make the process as simple as possible for passengers.

Tan Lye Teck, Executive Vice President, Airport Management, CAG, said: “Against a backdrop of growing passenger traffic and the current manpower situation in Singapore, such as in the ground handling sector, the adoption of self-service initiatives will help alleviate some of the pressure faced by the industry.

“The implementation of FAST@Changi is in line with a wider global push towards increasing automation at airports to improve productivity and efficiency, while providing passengers with greater flexibility and convenience.”

Barathan Pasupathi, CEO of Jetstar Asia, added: “Jetstar Asia will be the first airline in Singapore to be working with Changi Airport on self-check-in kiosks and bag-drop service for our savvy customers who expect innovative solutions from Jetstar to make travel even easier and more accessible.”

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016

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