Gatwick Airport launches passenger-focused ‘Summer of Care’ campaign
Michelle Wheatley (Skybreak), Hendrik Baghdasarian (Gatwick Airport), Lecia Taylor (Skybreak) and Blu Doran (Gatwick Airport), at the launch of the Summer of Care campaign.
Gatwick Airport has launched its ‘Summer of Care’ campaign, in which members of staff from the airport’s Service Centre will be on-hand to assist business and leisure passengers in the terminal. A total of 30 staff members, who speak 10 languages between them, will be taking part in the initiative.
The aim of the campaign is to highlight the services that the Service Centre, located in South Terminal, has to offer. For instance, passengers can get help rebooking a missed flight, or arranging onward travel, accommodation and attraction tickets.
The Service Centre team can also book Gatwick First services for passengers, which includes a meet and greet service, lounge access, porters and extra assistance for passengers who require it.
The recently refurbished Service Centre is delivering the Summer of Care campaign in partnership with Skybreak, which represents more than 20 tour operators and 25 airlines at Gatwick Airport.
Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.
The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.
» View the full FTE Europe 2015 'On the Ground' agenda
» Register to attend FTE Europe 2015