Passenger Services & Wayfinding // //

Gatwick Airport launches passenger-focused ‘Summer of Care’ campaign


Gatwick Airport launches passenger Summer of Care campaign

Michelle Wheatley (Skybreak), Hendrik Baghdasarian (Gatwick Airport), Lecia Taylor (Skybreak) and Blu Doran (Gatwick Airport), at the launch of the Summer of Care campaign.

Gatwick Airport has launched its ‘Summer of Care’ campaign, in which members of staff from the airport’s Service Centre will be on-hand to assist business and leisure passengers in the terminal. A total of 30 staff members, who speak 10 languages between them, will be taking part in the initiative.

The aim of the campaign is to highlight the services that the Service Centre, located in South Terminal, has to offer. For instance, passengers can get help rebooking a missed flight, or arranging onward travel, accommodation and attraction tickets.

The Service Centre team can also book Gatwick First services for passengers, which includes a meet and greet service, lounge access, porters and extra assistance for passengers who require it.

The recently refurbished Service Centre is delivering the Summer of Care campaign in partnership with Skybreak, which represents more than 20 tour operators and 25 airlines at Gatwick Airport.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016

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