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Heathrow Airport Terminal 2 enjoys smooth opening with United first to transfer operations


Heathrow Airport Terminal 2 opens with United first to move

United Airlines passengers arriving on the first flight into the new Terminal 2 were greeted by a traditional British Beefeater. The £2.5 billion facility will be home to a total of 23 Star Alliance carriers, plus Aer Lingus, germanwings and Virgin Atlantic’s Little Red. (Photo credit: @HeathrowAirport via Twitter)

Heathrow Airport’s new Terminal 2 – the new London home of 23 Star Alliance carriers – opened its doors to passengers on 4 June, with United Airlines operating a total of 34 arriving and departing flights.

The new terminal, which is officially called Terminal 2: The Queen’s Terminal, includes 66 common use self-service kiosks with self-tagging capabilities, self-service bag drops, automated boarding pass scanners at pre-security, self-boarding gates and immigration e-gates. Star Alliance carriers – as well as Aer Lingus, germanwings and Virgin Atlantic’s Little Red – will transfer their operations across in stages in order to ensure the opening goes as smoothly as possible.

As John Holland-Kaye, Heathrow Development Director and CEO designate, and Justin Erbacci, Star Alliance’s Vice President Customer Experience and Technology explained to FTE in recent interviews, the terminal has been designed to meet the needs of all passenger groups, while the widespread use of common use equipment will help to ensure the journey through the airport is as simple and seamless as possible.

Having said “opening a new terminal is one of the most complex challenges that any airport can undertake” and that “there will inevitably be things we can improve” on the opening morning, towards the end of Terminal 2’s first day in operation, Holland-Kaye stated that “performance has exceeded our expectations”.

You can expect to hear more about how Terminal 2 is helping to improve the passenger experience at FTE Europe 2015, which Heathrow Airport is an official partner of.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will host the official 'klia2 Symposium', in which senior speakers from Malaysia Airports will outline the thinking behind the facility, how it has been delivered, lessons learned along the way and why it is great for airlines, the people who work there and every single passenger who travels through it. FTE Asia delegates will also be able to take part in guided tours of klia2.

» View the full FTE Asia 'On the Ground' conference agenda

» Register to attend FTE Asia 2014

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