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Heathrow Airport Terminal 2 enjoys smooth opening with United first to transfer operations


Heathrow Airport Terminal 2 opens with United first to move

United Airlines passengers arriving on the first flight into the new Terminal 2 were greeted by a traditional British Beefeater. The £2.5 billion facility will be home to a total of 23 Star Alliance carriers, plus Aer Lingus, germanwings and Virgin Atlantic’s Little Red. (Photo credit: @HeathrowAirport via Twitter)

Heathrow Airport’s new Terminal 2 – the new London home of 23 Star Alliance carriers – opened its doors to passengers on 4 June, with United Airlines operating a total of 34 arriving and departing flights.

The new terminal, which is officially called Terminal 2: The Queen’s Terminal, includes 66 common use self-service kiosks with self-tagging capabilities, self-service bag drops, automated boarding pass scanners at pre-security, self-boarding gates and immigration e-gates. Star Alliance carriers – as well as Aer Lingus, germanwings and Virgin Atlantic’s Little Red – will transfer their operations across in stages in order to ensure the opening goes as smoothly as possible.

As John Holland-Kaye, Heathrow Development Director and CEO designate, and Justin Erbacci, Star Alliance’s Vice President Customer Experience and Technology explained to FTE in recent interviews, the terminal has been designed to meet the needs of all passenger groups, while the widespread use of common use equipment will help to ensure the journey through the airport is as simple and seamless as possible.

Having said “opening a new terminal is one of the most complex challenges that any airport can undertake” and that “there will inevitably be things we can improve” on the opening morning, towards the end of Terminal 2’s first day in operation, Holland-Kaye stated that “performance has exceeded our expectations”.

You can expect to hear more about how Terminal 2 is helping to improve the passenger experience at FTE Europe 2015, which Heathrow Airport is an official partner of.

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

Senior figures from the likes of Google, IATA, easyJet, CitizenM, Vueling, daa, Air France-KLM, Schiphol Group, Ryanair, Gatwick Airport, Finavia, Lufthansa, Air New Zealand and Swedavia will address delegates in the ‘On the Ground’ conference, providing an unmatched learning environment. Each of these leading industry experts will share their passenger experience visions and outline how they are planning to leverage new and emerging technologies, ranging from artificial intelligence and robotics, to biometric technology and mobile-enabled digital personalisation, to improve the passenger experience and enhance operational efficiency.

» View the full FTE Europe ‘On the Ground’ conference agenda

» Register to attend FTE Europe 2016

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