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Heathrow Airport Terminal 2 enjoys smooth opening with United first to transfer operations


Heathrow Airport Terminal 2 opens with United first to move

United Airlines passengers arriving on the first flight into the new Terminal 2 were greeted by a traditional British Beefeater. The £2.5 billion facility will be home to a total of 23 Star Alliance carriers, plus Aer Lingus, germanwings and Virgin Atlantic’s Little Red. (Photo credit: @HeathrowAirport via Twitter)

Heathrow Airport’s new Terminal 2 – the new London home of 23 Star Alliance carriers – opened its doors to passengers on 4 June, with United Airlines operating a total of 34 arriving and departing flights.

The new terminal, which is officially called Terminal 2: The Queen’s Terminal, includes 66 common use self-service kiosks with self-tagging capabilities, self-service bag drops, automated boarding pass scanners at pre-security, self-boarding gates and immigration e-gates. Star Alliance carriers – as well as Aer Lingus, germanwings and Virgin Atlantic’s Little Red – will transfer their operations across in stages in order to ensure the opening goes as smoothly as possible.

As John Holland-Kaye, Heathrow Development Director and CEO designate, and Justin Erbacci, Star Alliance’s Vice President Customer Experience and Technology explained to FTE in recent interviews, the terminal has been designed to meet the needs of all passenger groups, while the widespread use of common use equipment will help to ensure the journey through the airport is as simple and seamless as possible.

Having said “opening a new terminal is one of the most complex challenges that any airport can undertake” and that “there will inevitably be things we can improve” on the opening morning, towards the end of Terminal 2’s first day in operation, Holland-Kaye stated that “performance has exceeded our expectations”.

You can expect to hear more about how Terminal 2 is helping to improve the passenger experience at FTE Europe 2015, which Heathrow Airport is an official partner of.

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

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