Passenger Comfort // //

LOT adds Economy Plus on short- and medium-haul flights


Among the passenger services recently introduced by LOT Polish Airlines are My Favourite Seat, My Extra Baggage and a tarmac limousine service.

LOT Polish Airlines has launched a new Economy Plus class, and will make upgrades to its Business Class product as part of an ongoing restructuring and improvement plan.

LOT Economy Plus will now be available on all short- and medium-haul flights, and travellers who choose to fly in this class will be able to make use of a number of amenities usually reserved for business customers. On the ground, passengers will be offered a premium check-in desk, priority baggage and boarding services, and a bus shuttle to the aircraft if it is not served by a jet bridge.

Onboard they will have more spacious seats, a choice of meals and beverages, and daily newspapers. They will also be able to collect more frequent flyer points for each journey.

Michał Leman, Product and Marketing Office Director, LOT Polish Airlines, explained that the new class is being introduced primarily for business travellers. He said: “For this group of passengers, the comfort, high service standard and possibility to travel fast are important. Therefore, with this class we offer all facilities for a faster check-in, boarding and luggage collection.”

The LOT Gourmet service has also been improved, with a new menu for Economy passengers, and a restaurant-style service in Business Class on long-haul flights. The Polish carrier has also introduced the LOT Economy Simple ticket, which offers a 30% discount for customers travelling with hand luggage only.

Sebastian Mikosz, CEO of LOT Polish Airlines, explained the thinking behind the latest investments. “We significantly improved our results in the past year, but cutting the cost alone is not enough,” he said. “To achieve sustainable profitability, LOT has to grow and take care of the passengers more, by expanding the portfolio, offering better comfort and a broad range of optional services. Our new offerings today best prove that LOT is changing according to the expectations of different groups of passengers, both those travelling on business and for leisure.”

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the in-flight passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, the Co-creation Forum Europe, fresh perspectives on the Onboard 2025 Think Tank vision, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

The ‘Up in the Air’ conference stream will focus on how airlines and their partners can make use of new and emerging technologies to create an outstanding in-flight experience. Senior figures from the likes of Google, IATA, easyJet, CitizenM, Aer Lingus, Air France-KLM, TUIfly, Norwegian, B/E Aerospace, TU Delft, Honour Branding and the Airline Passenger Experience Association (APEX) will address delegates, providing unique insight on topics ranging from next generation IFEC and 2025 cabin design, to new onboard commerce opportunities, and crew and passenger empowerment.

» View the full FTE Europe ‘Up in the Air’ conference agenda

» Register to attend FTE Europe 2016

Comments are closed.