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Japan Airlines launches Wi-Fi and wireless IFE on domestic services


JAL adds Wi-Fi and wireless IFE on domestic services

Connectivity on domestic Japan Airlines flights will be launched on 23 July, with a total of 77 domestic aircraft in line to be fitted-out with the service by 2016.

Japan Airlines (JAL) will introduce in-flight connectivity and wireless in-flight entertainment (IFE) on three domestic routes on 23 July, before adding the service on a fourth route on 2 August.

Passengers flying between Tokyo Haneda and Itami, Fukuoka and Hakodate will be the first to be able to make use of the onboard Wi-Fi, while those travelling between Tokyo Haneda and Sapporo will have Internet access from early August. In total, 77 domestic aircraft will be equipped with onboard connectivity by 2016.

Passengers will be able to use their own device to access video content and the JAL website free of charge, but they will have to pay for full Internet access, which is delivered by Gogo and branded ‘JAL SKY Wi-Fi’.

JAL’s rollout of onboard Wi-Fi is part of a wider scheme to improve the overall passenger experience on domestic services. In November 2013, the carrier announced that it was going to revamp the cabin interior on domestic aircraft, install slimline seats that offer more legroom and use LED lighting to enhance cabin ambience.

Future Travel Experience Asia 2014

FTE Asia 2014, which will take place in Kuala Lumpur from 1-3 December 2014, will include the 'IATA Passenger Experience Workshop', which will include a session dedicated to onboard passenger-focused efforts. Led by Vinoop Goel, Regional Head – Airport, Passenger, Cargo & Security – Asia Pacific, IATA, the workshop will explore how onboard connectivity can be leveraged to help create seamless customer experiences.

» View the full FTE Asia 'Up in the Air' conference agenda

» Register to attend FTE Asia 2014

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