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Malaysia Airlines makes self-service check-in and bag drop mandatory at KLIA


Malaysia Airlines makes self check-in and bag drop mandatory

All Economy Class passengers – with two notable exceptions – will have to use self-service check-in facilities at Kuala Lumpur International Airport.

Malaysia Airlines has announced that from 15 July 2014, all Economy Class passengers – except for unaccompanied minors and passengers who require assistance – flying from Kuala Lumpur International Airport (KLIA) will have to make use of self-service check-in and bag drop facilities. All but two of the existing check-in desks will be replaced with bag drop counters.

In a move more in line with low-cost carrier policy, passengers will have to check-in online, via their mobile or at a self-service kiosk at KLIA. The carrier implemented a similar policy for domestic passengers in 2011.

Malaysia Airlines’ Director of Customer Services, Dato’ Salleh Ahmad Tabrani, commented: “Self check-in is a prelude to implementation of the automated baggage drop and self-tagging. Once fully implemented, the self-service check-in kiosk will allow passengers to take control of their check-in experience and manage their time accordingly.

“Using this new technology and innovation to automate the check-in process will ease congestion at check-in counters. Our guests will benefit, as it will reduce their time spent waiting in a queue. We urge all Malaysia Airlines guests to take note of this new development.”


FTE Asia 2014, hosted by Malaysia Airports, will take place in Kuala Lumpur from 1-3 December 2014. The event will include two conference streams – ‘On the Ground’ and ‘Up in the Air’ – as well as an extensive exhibition of the latest products and services designed to improve the passenger experience, and an exciting social programme. The event will help airlines, airports, handlers, cruise operators, government agencies, rail authorities, destination partners and industry providers make the best possible decisions regarding the evolution of passenger and baggage processing methods, terminal facilities and other offerings relating to improving the overall passenger experience.

» More information on FTE Asia 2014

Future Travel Experience Europe 2015

Interested in learning more about improving your passenger experience? At FTE Europe 2015, which will take place in London from 2-4 February 2015, senior speakers from the likes of Heathrow Airport, Ryanair, Swedavia, Norwegian Air Shuttle, Munich Airport, Virgin Atlantic, Expedia, London City Airport, IATA, Air France-KLM, London Stansted Airport, Lufthansa, Bechtel, Gatwick Airport and United Airlines will share their latest passenger-focused plans and visions in the 'On the Ground' conference.

The event will also include a dedicated 'Up in the Air' conference stream, IATA workshop, an extensive exhibition, tours of Heathrow T2, London Stansted and London City Airport, and a 'Best of British' Gala Evening at Altitude 360 @ Altitude London, London's premier sky venue which offers jetliner views of the city.

» View the full FTE Europe 2015 'On the Ground' agenda

» Register to attend FTE Europe 2015

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