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Malaysia Airlines makes self-service check-in and bag drop mandatory at KLIA

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Malaysia Airlines makes self check-in and bag drop mandatory

All Economy Class passengers – with two notable exceptions – will have to use self-service check-in facilities at Kuala Lumpur International Airport.

Malaysia Airlines has announced that from 15 July 2014, all Economy Class passengers – except for unaccompanied minors and passengers who require assistance – flying from Kuala Lumpur International Airport (KLIA) will have to make use of self-service check-in and bag drop facilities. All but two of the existing check-in desks will be replaced with bag drop counters.

In a move more in line with low-cost carrier policy, passengers will have to check-in online, via their mobile or at a self-service kiosk at KLIA. The carrier implemented a similar policy for domestic passengers in 2011.

Malaysia Airlines’ Director of Customer Services, Dato’ Salleh Ahmad Tabrani, commented: “Self check-in is a prelude to implementation of the automated baggage drop and self-tagging. Once fully implemented, the self-service check-in kiosk will allow passengers to take control of their check-in experience and manage their time accordingly.

“Using this new technology and innovation to automate the check-in process will ease congestion at check-in counters. Our guests will benefit, as it will reduce their time spent waiting in a queue. We urge all Malaysia Airlines guests to take note of this new development.”

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