Check-in & Validation // //

Cebu Pacific equips agents with tablets for roaming check-in


Cebu Pacific - Agent Xpress

Agent Xpress allows agents to check-in passengers and print boarding passes remotely using tablets.

Cebu Pacific Air has equipped its customer-facing staff with tablets, so they can roam the terminal, check-in passengers using the tablet and print their boarding passes remotely. The service, labelled Agent Xpress, has initially been introduced at Kalibo Airport.

Kalibo Airport in the Philippines was chosen as the launch site due to the high volume of leisure passengers and the limited counter space.

Candice Iyog, Vice President for Marketing and Distribution at Cebu Pacific Air, commented: “Agent Xpress can make the check-in process faster and more convenient for our guests, given space limitations in certain airports. We are studying the launch of Agent Xpress in other airports as well.”

Roaming agents can check-in passengers using their tablets who have confirmed flight itineraries, and from four hours to 45 minutes before the scheduled departure.

Iyog also explained that passengers can make use of Cebu Pacific Air’s kiosks or website to check-in, adding: “We want to make many options available, so guests are empowered to manage their travel time and experience.”

FTE Europe 2016 will take place at RAI Amsterdam

FTE Europe 2016 will take place at RAI Amsterdam from 25-26 April 2016.

Prepare for the passenger experience of 2025 at FTE Europe 2016, 25-26 April, Amsterdam

Future Travel Experience Europe 2016 (25-26 April, RAI Amsterdam) will be the region’s most forward-thinking passenger experience event this year, thanks to the ‘Passenger Experience 2025’ theme, inspirational keynote addresses by Philips Head of Design Pierre-Yves Panis and SkyTeam CEO Perry Cantarutti, two unique conference agendas, an Air France-KLM Innovation Symposium, the Co-creation Forum Europe, the FTE Bag Drop Symposium, an end-to-end exhibition and a social agenda based around the world famous King’s Day celebrations.

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» View the full FTE Europe ‘On the Ground’ conference agenda

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