Self-service and passenger comfort on the agenda as United invests $537m at LAX


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United ticketing lobby
The $537 million investment includes a major upgrade to the ticketing lobby, including the introduction of new self-tagging kiosks.

United Airlines has release details of what its customers flying from Los Angeles International Airport (LAX) will be able to expect once it has completed a $537 million refurbishment project.

The investment will impact pretty much all passenger-facing areas, and will include a major upgrade to the ticketing lobby with new self-tagging kiosks, an improved security screening checkpoint, upgrades to the gate areas and an updated baggage reclaim hall.

The Terminal 7 United Club lounge will also be expanded to include an outdoor terrace with views over the airfield (not too dissimilar to Delta’s Sky Deck), plus more seating and charging points will be installed. All of the upgrades ae scheduled to be complete by the end of 2017.

United club lounge - terminal 7
United will introduce its first outdoor terrace as part of the Terminal 7 United Club lounge upgrade.

Sandra Pineau-Boddison, United’s Senior Vice President – Customers, said: “From a state-of-the-art ticketing lobby to a sleek and spacious United Club lounge, we are enhancing the airport experience at LAX and giving our customers more of what they want when traveling – greater choice and control, consistency and comfort.”

Sean Burton, President of the Los Angeles World Airports (LAWA) Board of Commissioners, said the partnership between LAWA and United “will create the world-class experience we want for all LAX passengers”.