HKIA trialling beacon-based mobile wayfinding

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HKIA beacons
Fifty beacons have been installed in Terminal 1 to enable mobile wayfinding at Hong Kong International Airport.

Fifty beacons have been installed in Terminal 1 at Hong Kong International Airport (HKIA) to provide passengers with mobile wayfinding based on their current location.

The airport is working with SITA Lab on the project, and the beacons are being used to provide passengers with interactive maps and directions to public transport points, check-in counters, the immigration counters, the automated people mover, boarding gates and baggage reclaim areas.

The Bluetooth Low Energy (BLE) beacons also provide information on nearby retail outlets.

Ilya Gutlin, SITA President, Asia Pacific, said: “Hong Kong International Airport puts huge emphasis on the passenger experience.

It is no surprise that it is one of the first airports in the region to work with our team at SITA Lab to adopt such an innovative approach to help passengers make the most of their time in the airport.”

He continued: “Beacon technology is a win-win for passengers, airlines and airports. Clearly knowing where you are and how long it will take to get to the next stage of your journey makes the experience much more relaxing. Everyone benefits when passengers are enjoying themselves.”