45 airlines and 24 airports shortlisted for the 1st FTE Asia Awards – winners to be announced at FTE Asia EXPO, 17-19 November, Singapore

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45 airlines, 24 airports shortlisted for the FTE Asia Awards
The FTE Asia Awards winners will be announced at the free to attend FTE Asia EXPO 2015, which will take place at Singapore EXPO from 17-19 November 2015.

Building on the long established and prestigious FTE Global Awards, Future Travel Experience has introduced the FTE Asia Awards, in which airlines and airports from across Asia and Oceania will be rewarded by region for their end-to-end customer experience achievements. Presented to the winners in the presence of their industry peers, the FTE Asia Awards will recognise the most innovative, ambitious and effective initiatives and organisations. The presentation ceremony will take place on Wednesday 18 November at FTE Asia EXPO 2015, Asia’s largest free-to-attend passenger experience expo.

FTE Asia Awards 2015 nominees:

Region: West Asia

(Armenia, Azerbaijan, Bahrain, Cyprus, Georgia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestine, Syria, Turkey, Yemen, United Arab Emirates)

Best Full Service Airline

Emirates Etihad Airways Oman Air
Emirates Etihad-Airways Oman-Air
Qatar Airways Saudi Arabian Airlines
Qatar-Airways Saudi-Arabian-Airlines fte-asia-awards-logo

Best Low-Cost Airline

Air Arabia Flydubai Flynas
Air-Arabia Flydubai Flynas
Jazeera Airways UP
Jazeera-Airways UP fte-asia-awards-logo

Best Airport

Abu Dhabi International Airport Dubai Airport Hamad International Airport
Abu-Dhabi-International-Airport Dubai-Airport Hamad-International-Airport
Muscat International Airport Queen Alia International Airport
Muscat-International-Airport Queen-Alia-International-Airport fte-asia-awards-logo
Register to attend FTE Asia

Region: North & East Asia

(China, Hong Kong, Macao, North Korea, South Korea, Japan, Mongolia, Russia)

Best Full Service Airline

ANA – All Nippon Airways Asiana Airlines Cathay Pacific Airways
ANA  Asiana-Airlines Cathay-Pacific-Airways
EVA Air Hainan Airlines
EVA-Air  Hainan-Airlines fte-asia-awards-logo

Best Low-Cost Airline

HK Express Jeju Air Jetstar Japan
 HK-Express Jeju-Air  Jetstar-Japan
Peach Aviation Spring Airlines
Peach-Aviation  Spring-Airlines fte-asia-awards-logo

Best Airport

Beijing Capital International Airport Hong Kong International Airport Incheon International Airport
Beijing-Capital-International-Airport Hong-Kong-International-Airport  Incheon-International-Airport
Tokyo Haneda Airport Tokyo Narita International Airport
Tokyo-Haneda-Airport  Tokyo-Narita-International-Airport fte-asia-awards-logo
Register to attend FTE Asia

Region: Central & South Asia

(Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka)

Best Full Service Airline

Air Astana Air India Jet Airways
Air-Astana  Air-India  Jet-Airways
SriLankan Airlines Vistara
SriLankan-Airlines  Vistara fte-asia-awards-logo

Best Low-Cost Airline

Air India Express GoAir IndiGo
Air-India-Express  GoAir  IndiGo
Mihin Lanka SpiceJet
 Mihin-Lanka  SpiceJet fte-asia-awards-logo

Best Airport

Bandaranaike International Airport Chhatrapati Shivaji International Airport Indira Gandhi International Airport
Bandaranaike-International-Airport Chhatrapati-Shivaji-International-Airport Indira-Gandhi-International-Airport
Kempegowda International Airport Rajiv Gandhi International Airport
 Kempegowda-International-Airport Rajiv-Gandhi-International-Airport fte-asia-awards-logo
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Region: Southeast Asia

(Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Timor, Vietnam)

Best Full Service Airline

Garuda Indonesia Malaysia Airlines Singapore Airlines
 Garuda-Indonesia Malaysia-Airlines Singapore-Airlines
Thai Airways International Vietnam Airlines
 Thai-Airways-International  Vietnam-Airlines fte-asia-awards-logo

Best Low-Cost Airline

AirAsia Cebu Pacific Jetstar Asia
AirAsia Cebu-Pacific  Jetstar-Asia
Lion Air Scoot Tigerair
 Lion-Air Scoot Tigerair

Best Airport

Changi Airport Kuala Lumpur International Airport Suvarnabhumi International Airport
Changi-Airport Kuala-Lumpur-International-Airport  Suvarnabhumi-International-Airport
Tan Son Nhat International Airport
 Tan-Son-Nhat-International-Airport fte-asia-awards-logo
Register to attend FTE Asia

Region: Oceania

(Australia, New Zealand, Fiji, New Caledonia, Papua New Guinea, Solomon Islands, Vanuatu, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, Northern Mariana Islands, Palau, American Samoa, Cook Islands, French Polynesia, Niue, Samoa, Tekelau, Tonga, Tuvalu, Wallis and Futuna Islands)

Best Airline

Air New Zealand Jetstar Airways Qantas
Air-New-Zealand  Jetstar-Airways Qantas
Tigerair Australia Virgin Australia
 Tigerair-Australia  Virgin-Australia fte-asia-awards-logo

Best Airport

Adelaide International Airport Auckland International Airport Brisbane International Airport
 Adelaide-International-Airport Auckland-International-Airport  Brisbane-International-Airport
Melbourne International Airport Sydney International Airport
Melbourne-International-Airport  Sydney-International-Airport fte-asia-awards-logo
Register to attend FTE Asia

Judging Criteria:

Best full service airline: First Class, Business Class, Premium Economy, Economy, long-haul, short-haul, IFEC, cabin crew service, comfort, F&B, consistency, and passenger experience differentiators.

Best low-cost airline: Passenger comfort, IFEC, cabin crew service, F&B, consistency, premium products, and passenger experience differentiators. 

Best airport: Processing times, customer service, wayfinding, premium facilities, family facilities, cleanliness, terminal ambience, passenger comfort, transit experience, Wi-Fi availability and quality, utilisation of new technology to improve passenger experience, and passenger experience differentiators.

The winners are chosen through consultation with a panel of industry experts, whose identities we keep confidential to maintain their independence.