Future Travel Experience Europe 2016, which will take place at RAI Amsterdam from 25-26 April 2016, will host a unique “Air France-KLM ‘On the Ground’ Innovation Symposium” in which senior members of the airline’s management team with share lessons learned, obstacles to overcome and future plans relating to the on-going passenger experience innovation programme.
The session will be chaired by Tina Bergsma, Air France-KLM’s Vice President International Stations, while Patrice About, the airline’s Director Ground Innovation, will deliver an opening presentation entitled: “Experiences and insights from KLM’s projects with robotics, biometrics, home enrolment, bag tracking tools and other new technologies such as LoRa, which will help to remove obstacles and reduce stress levels during the customer’s journey”.
Following this presentation, the session will move into an interactive panel discussion in which Albert van Veen, Chief Information Officer, Schiphol Group; Hugh Best, Project Manager, Fast Travel, IATA; Michael Tan, CEO, Scarabee Aviation Group; and Miguel Lietmann, Senior Vice President, Vision-Box will participate in an in-depth Q&A in which the panellists and audience will tackle some of the bigger questions we are facing as an industry that need to be solved in the short-term to make sure the industry delivers on its promises to the customer.
In addition to this one-of-a-kind session, Air France-KLM will showcase a range of its latest passenger experience solutions in the FTE Europe 2016 exhibition and host the FTE Europe 2016 Opening Reception alongside Scarabee Aviation Group, while Dutch technology university TU Delft will showcase pioneering solutions developed in response to challenges put forward by KLM.
Tina Bergsma, Vice President International Stations, Air France-KLM, said: “FTE does a crucial job bringing stakeholders together to exchange and co-create innovative solutions for the industry and KLM is delighted to be partnering on FTE Europe 2016 here in Amsterdam this April. Thanks to the Passenger Experience 2025 theme, the show will deliver a uniquely progressive forum for our industry to share visions and begin planning our future efforts collaboratively. We encourage all of you to join us in Amsterdam for a landmark FTE event, and look forward to welcoming you.”