Manila International Airport lays foundations for self-service check-in, bag drop and boarding


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Manila International Airport Authority has said airlines have already committed to test the new self-service systems in the coming months.

Manila International Airport Authority (MIAA) has taken the first steps towards transforming Ninoy Aquino International Airport, also known as Manila International Airport, into a leading IATA Fast Travel site.

The authority is working with SITA to implement airport common use technologies in terminals 1 and 2 for check-in and bag drop, along with a new baggage tracking system.

During the first stage of the project, SITA will overhaul the passenger processing systems in the two terminals and install its AirportConnect Open platform. This will lay the foundations for the introduction of common use self-service kiosks, self-service bag drop and self-boarding gates. A new local departure control system will also be put in place, providing back up to airlines in cases of system disruption.

Ed Monreal, General Manager, Manila International Airport Authority, said: “Our aim is to improve the airport experience for passengers at Ninoy Aquino International Airport. SITA’s next-generation technology allows the airlines to offer fast and efficient service in terminals 1 and 2 and its baggage reconciliation system will also ensure bags are electronically tracked until aircraft loading, reducing passenger inconvenience of mishandled bags.

“We are starting with shared airport systems and as we progress in our transformation we plan to introduce self-service technology such as check-in kiosks, bag drop and possibly self-boarding. The airlines have committed to test these self-service systems in the coming months as we work together to alleviate the peak season passenger surge.”