Qatar Airways achieves IATA Resolution 753 compliance at Doha hub


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Qatar Airways has achieved compliance with IATA Resolution 753 one year ahead of the deadline. 

Qatar Airways has achieved compliance with IATA Resolution 753 at its Hamad International Airport hub in Doha.

Resolution 753 requires airlines to maintain an accurate inventory of baggage by monitoring the acquisition and delivery of baggage throughout the journey.

Qatar Airways has achieved the certification following investment in its “HAQIBA” baggage management system, as well as its integration with the Qatar Airways website and mobile app.

The airline offers real time updates on checked baggage through the “Track My Bags” feature on its website and app. The mobile app also provides real time baggage-related notifications to passengers.

Qatar Airways Group Chief Executive HE Akbar Al Baker said: “Our careful attention to our passengers’ baggage, from the beginning of their journey all the way through to its finish, is yet another indication of the importance we place on customer experience. We have proactively taken steps to align our baggage management systems with IATA’s requirements. As a result, we are delighted that the association has declared Qatar Airways the first airline worldwide to become certified for end-to-end tracking for our hub at Hamad International Airport.”

Nick Careen, Senior Vice President, Airport, Passenger, Cargo and Security for IATA, added: “Qatar Airways’ efforts over the past year to comply with IATA Resolution 753 on baggage tracking have paid off. We congratulate the airline on becoming the first in the world to achieve full compliance of the resolution at their hub in Doha. Qatar Airways’ ability to track baggage at every stage of its journey will allow the airline full visibility to manage its baggage operations and to more easily trace, retrieve and deliver missing or delayed bags, leading to a better experience for passengers.”