Lufthansa Group introduces direct payment options to check-in and gate


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Amadeus Airport Pay will enable customers to pay for ancillary services, such as excess baggage, with credit or debit cards, girocard payments and compatible digital wallets.

Lufthansa Group will now enable secure and simple payments at the check-in counter, by introducing Amadeus Airport Pay. The new service, developed by Amadeus and Ingenico, will be available at more than 170 airports around the world.

Customers will be able to pay for ancillary services, such as excess baggage, with credit or debit cards, girocard payments and compatible digital wallets. Additionally, airline staff are able to initiate compensation payments using Amadeus Airport Pay, for instance if a passenger voluntary steps back from an overbooked flight.

“To bring secure and seamless payment options to our passengers to ease their individual and seamless travel experience is a core objective for Lufthansa Group,” says Kai Schilb, Head of Payment at Lufthansa Group Hub Airlines. “Amadeus Airport Pay enables our travellers to choose customised ancillary services for their flight while checking in or at the gate – securely and with a variety of payment options, and without the need for detours.”

The standard used by Amadeus Airport Pay solution is also fully compatible with PCI-DSS, a series of security standards defined by the payment card industry. By using a PIN method for the cards, fraud is prevented during the payment process.

Philipp Vetten, Head of IT Payment Projects at Lufthansa Group Hub Airlines, adds: “Besides, as an IT solution, Amadeus Airport Pay gives the Lufthansa Group full control over its payment infrastructure by enabling bilateral connections with a wide range of payment providers. We look forward to bringing this service to our airport check-in desks and ticket offices in more than 170 airports very soon.”

Future Travel Experience Dates - 2018

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