Delta launches fingerprint recognition trial at the boarding gate


Tweet about this on TwitterShare on Facebook0Share on Google+0Share on LinkedIn11

Eligible Delta SkyMiles Members who are enrolled in the CLEAR programme can participate in Delta’s biometric technology trial.

Select passengers flying with Delta Air Lines can now use their fingerprints instead of a boarding pass to board their flights at Reagan Washington National Airport (DCA).

Delta launched its “biometric boarding pass experience” in May 2017 but up until now it only allowed for biometric identification at the Delta Sky Club lounge. The technology has now been integrated into the boarding process. It can be used by eligible Delta SkyMiles Members who are enrolled in the CLEAR programme.

The final phase of the trial will allow passengers to use their fingerprints to identify themselves when checking a bag.

“The truly exciting piece of what Delta is doing, is how scalable this experience is in part due to our partnership with CLEAR,” said Gil West, Delta’s Senior Executive Vice President & COO.

“Once we complete testing, customers throughout our domestic network could start seeing this capability in a matter of months – not years. Delta really is delivering the future now.”

West, a member of the FTE Airline Passenger Experience Power List 2017, also revealed that feedback has been positive during the biometric trials at the entrance to the Delta Sky Club. 

“It’s a win-win programme,” he added. “Biometric verification has a higher level of accuracy than paper boarding passes and gives agents more time to assist customers with seat changes and other skilled tasks instead of having to scan individual tickets – and customers have less to keep track of as they travel through the airport.”