London Stansted Airport opens new check-in area as part of £600m transformation project


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Cutting the ribbon at the opening of the new check-in area were: London Stansted’s Brad Miller, Chief Operating Officer; John Farrow, Customer Service & Security Director; and Paul Willis, Transformation Director.

London Stansted Airport has opened the first section of a new check-in area, as part of its £600 million transformation project. Eight new check-in desks have been opened, the first of 30 that will be introduced this year to handle the growing number of passengers using the airport.

The new check-in desks form part of the first phase of projects which also include upgrades of the airfield, car parks and new upper deck seating areas to create more space for passengers in the departure lounge.

Paul Willis, Transformation Director, says: “We’re delighted to reach this major milestone in our transformation programme. We’ve been working hard since the end of last year and it’s been fantastic to watch the project move away from the planning stage and come to life. Over the coming years, the whole landscape of the main terminal will change as we remodel the layout to a new ‘Shoreline’ check-in area which will stretch across the whole terminal. This will give passengers a more intuitive and easier journey through the airport and provide flexibility to allow us to accommodate new airlines as we grow as an airport.

“This is a really exciting time for London Stansted and its £600 million transformation programme. This investment will transform the experience for millions of passengers, unlock spare capacity and provide a greater choice of destinations and airlines. We’re confident passengers, airlines and staff will love the new Stansted when it’s fully completed in 2022.”

The new check-in desks form part of the first phase of projects which also includes upgrades of the airfield, car parks and new upper deck seating areas to create more space for passengers in the departure lounge.

Phase 2 of the transformation project will see the construction of a £130 million arrivals building which is due to open in 2020. The new terminal will be situated next to the current terminal and will include larger immigration and baggage reclaim areas, new retail facilities, improved access for all onward transport options and a public forecourt to create a welcoming environment for arriving passengers.

In spring 2020, work will start to reconfigure the existing terminal building so that it is dedicated to departing passengers, providing more space at check-in, security and in the departure lounge.

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